ARMY MEDICAL LIBRARY 7th Street and Independence Avenue, S* W» Washington 25, D. C. MEDEL-DA 1 May 1952 SUBJECT: Letter of Transmittal, TO: The Director Army Medical Library 7th Street and Independence Avenue, S. W. Washington 25, D. C. 1. Transmitted herewith is the report of survey of Army Medical Service Libraries, which, for purposes of identification, is titled, ''Medical Libraries of the Army Medical Service; A Survey of Services and Facilities of Fixed Field Installations in the Continental United States." This report is submitted pursuant to your verbal instructions given in April 1951, further instructions in conferences subsequent to that date, and a summarization of them in your Disposition Form of 6 September 1951, subject, ''Survey of Libraries." 2, Because of the scarcity of recorded information about these libraries it was determined early that field visits would be made. Since the total number of installations is too great for all of them to have been covered, selection of those to be visited was made in accordance with par 2 of the DF: "In making this survey you will visit a fairly large number of libraries throughout the country, choosing libraries which are representative of various types of installations, as to size, mission, recency of establishment, supervision (Class I or II), and location." These principles were followed and information on a sufficiently large number and variety of cases has been gathered to give adequate support to the generalizations made in the body of the report. The schedule of visits is given in detail in the introduction, but the following is a numerical summary by types: a. Class II hospital libraries 10 b. Class I hospital libraries 11 o. Libraries in non-hospital activities of the 3 Army Medical Service d. Libraries in Air Force medical activities 1 e. Libraries in Veterans Administration hospitals 3 f. Civilian medical libraries 7 3. Breadth of scope of the study was established by par 4 of the DP which stated in part that it would assume the broadest possible Letter of Transmittal Cont'd. 1 May 1952 character, including, ''resources, organization, management, use, methods of supply, facilities offered, relationship with patients' libraries, with near-by civilian libraries, and with the Army Medical Library." The wide scope has added interest to the survey and the final report should be the more valuable because of it. 4. In discussing the many aspects of medical library service and facilities the purposes of the survey, as stated in par 1 a, of the DF, have been borne in mind: 1) To determine the present state of medical libraries and medical library service; 2) To discover the factors that arc responsible for any deficiencies that may exist; and 3) To develop recomnendations as to measures which will eliminate such deficiencies. In achieving item 3) it has been necessary in some instances to make recommendations that are apparently in conflict. But there arc two things to be considered. One is the major recommendation of the report, as recorded in the Conclusions. By application of this recommendation the deficiencies would be eliminated through central supervision. The second consideration is that there may be unreceptive attitudes towards this major recommendation and in this event there will remain deficien- cies that deserve attention and correction at the local level. Some of the recommendations included at the end of each section are designed for this possibility. 5. The undersigned wishes to express his appreciation for having been given the opportunity to undertake a study of such large pro- portions, and for the latitude he has been given in making it. It is hoped that the recommendations will meet with approval and that steps may be taken to improve substantially library service to professional men of the Army Medical Service. HAROLD W. TUCKER Captain MSC Special Assistant to the Director MEDICAL LIBRARIES OF THE ARMY M EDI C AL SERVICE A Survey of Services and Facilities of Fixed Field Installations in the Continental United States Submitted by Harold W. Tucker Captain, MSC Special Assistant to the Director, ARMY MEDICAL LIBRARY April 19^2 CONTENTS CHAPTER PAGE Introduction 1 I. The Medical Library 5 A. Organizational Placement 5 B Government 6 C. The Library Officer 9 D. Accountability and Relations with Post and Patients' Libraries 10 II. Administration of the Medical Library 19 A. Finances 19 B. Personnel 25 C. Reporting 33 D. Hours 33 E. Physical Conditions 31; III. The Collection of the Medical Library 14; A. Quantity and Quality of the Collection B. Journals 2; 7 C. Indexes to Journals and Abstracts £0 D. Book Selection, Including Journals 51 E. Procurement of Medical Profes- sional Books and Journals 53 F. Disposition of Excess Books and 58 Journals IV. Technical Processes 61; V. Services and Use 70 VI. Relations with Other Libraries 75 Conclusions 79 INTRODUCTION The following reports a survey of the facilities of medical libraries in field installations of the Army Medical Service, and is concentrated primarily on the classes I and II hospitals in the Zone of the Interior. The. reasons for deciding to make this study are several. In the first place, there is concern for the security of the collection of the Army Medical Library in the event of air attack. It was thought vital to gather information about the resources in books, journals, and library personnel available to the Army Medical Service elsewhere than in Washington, D. C. In the second place, it is indicated by requests for service received at the Array Medical Library that either the collections or personnel,cr both, of medical libraries .in the field are not adequate, because answers to many such questions might well have been obtained from basic collections by trained personnel. Fur- thermore, it was thought that the Director of the Army Medical Library has some responsibilities for the service and facilities of these libraries because AR LiO-hO5 states that he is charged with oversight of all ''Array Medical Department libraries in military hospitals and elsewhere"$ this survey was designed to collect for him information on the condition of their services and facilities. Preparation for the study involved several items. One of them was the reading of such reports on medical libraries in hospitals of the Army Medical Service as ware to be found in the Array Medical Library. These were typewritten records of visits drawn up by staff members, and the few that existed were found to be extremely helpful. The same may be said for files of correspondence between librarians in the field and Division Chiefs at the Arny Medical Library. Most of this corres- pondence recorded appeals for help in organizing hospital medical libraries. The Array's regulations on libraries in general, account- ability for libraries, and supply procedures as they apply to libra- ries were also carefully studied, as were the Surgeon General's Code Letters on procurement of books and journals for medical libraries. Interviews were had with the Chief of the Domestic Supply Branch, Supply Division of the Surgeon General's Office, in an effort to learn as much as possible about the methods used formerly aid currently in supplying medical libraries with books and journals. This office was also consulted frequently during the course of the visits. In addition to this work relating specifically to libraries within the Array structure, more general publications on medical librarianship were examined in the hope that they would develop some standards or yardsticks that might be used in measuring the worth of the Arny Medi- cal Service's libraries. VJhile this reading was informative and help- ful to the study, no specific standards of value were discovered. In the hope that something more might be found in the way of standards for those hospitals that offer training, the American 1 Medical Association's requirements for accrediting ("Essentials of an Approved Internship" and "Essentials of Approved Residencies and Fel- lowships") were studied, as were the minimum standards for approved hospitals in the American College of Surgeons' "Manual of Hospital Standardization." The standards given in these arc extremely general in nature5 stating merely that there should be an adequate medical library including the latest editions and journals in the fields of trainings that the medical library should be in the charge of a quali- fied librarian, without specifying what is meant by "qualified"; and that the library should be readily accessible to the trainees. Despite the generalities of these standards, it is apparent that some emphasis is being given to the medical library by the agencies respon- sible for accrediting hospitals for training, and it is possible that more emphasis will be given in the future to this area through the development of more exact and stringent requirements for the provi- sion of library collections, services, and personnel. Based on the above and on preliminary work of other Medical Library staff members, a check list was prepared to record information about the libraries. It was decided that since little information was available in writing, a series of field trips would have to be planned during the fiscal years 1951 and 1952. In mapping cut the itinerary, particular attention was given to selecting hospitals of various types to obtain a representative sampling. It was decided that all the class II hospitals (10) would be included, and that a few of the class I hospitals would be visited, choosing those located in the vicinity of class II hospitals for economy in travel. Visits were ma.de to 11 of the Army Medical Service's class I hospitals. For information about the library facilities of non-hospital activities three other organizations were also surveyed: the Medical Nutrition Laboratory, the Army Medical Research Laboratory, and the Army Medical Service Graduate School. In keeping with the broad scope of the study, visits were also made to outstanding civilian medical libraries in the vicin- ity of the Army Medical Service libraries included cn the itinerary. & record of the installations visited appears below: 1951 25 June- 6 July San Antonio, Texas (with Miss Estelle Brodman) Brooke Arny Hospital Medical Field Service School School of Aviation Medicine (Air Force) Bexar County Medical Society Denver, Colorado Fitzsimons Arry Hospital Denver City and County Medical Society University of Colorado Medical School Chicago, Illinois Medical Nutrition Laboratory Hines Veterans Administration Hospital 2 7-8 August (with Lieutenant Colonel Frank B. Rogers) U. S. Army Hospital, Fort Lee, Virginia U. S. Army Hospital, Fort Eustis, Virginia 12-13 September Valley Forge Army Hospital, Phoenixville, Pennsylvania 18-20 September Murphy Array Hospital, Waltham, Massachusetts U. S. Any Hospital, Fort Devens, Massachusetts Boston Medical Library, Boston, Massachusetts h-5 October (■with Mr. Henry Gartland) Columbia Veterans Administration Hospital, Columbia, South Carolina U. S. Army Hospital, Fort Jackson, South Carolina 1£ October- 2 November Madigan Any Hospital,'Tacoma, Washington Seattle, Washington U. S. Any Hospital, Fort Lawton University of Washington Medical Library San Fran cis co, Cal if omia Letterman Any Hospital Lane Medical Library (Stanford University) University of California Medical Library U. S. Any Hospital, Camp Stoneman U. S. Any Hospital, Fort Ord, California William Beaumont Army Hospital, El Paso, Texas Any and Navy Hospital, Hot Springs, Arkansas 1982 7-11 January U. S. Any Hospital, Fort McPherson, Atlanta, Georgia U. S. Any Hospital, Fort Benning, Columbus, Georgia U. S. Any Hospital, Fort Bragg, Fayetteville, Nbrth Carolina 28 January- 1 February Battle Creek, Michigan Percy Jones Any Hospital U. S. Army Hospital, Fort Custer &>Sy Medical Research Lab ora ton/, Fort Knox, Kentucky 12-20 February Walter Reed Any Medical Center, Washington, D< C. Walter Reed Any Hospital Any Medical Service Graduate School 27-23 March Lav/son Veterans Administration Hospital, Chamblee, Georgie. 3 Prior to3 and during the course of the study, considerable atten- tion was paid to the library organization and operations of another Federal agency that has similar problems in the supplying of library services to medical installations; namely, the Library Service of the Veterans Administration. The Central Office organization of this agency was carefully studied, as was their manual of operations for medical libraries in stations in the field. Both the Director and Assistant Director have been most helpful in offering advice and in giving this survey the benefit of any standards developed by their agency over the period of several years it has been in existence. Considerable assistance in survey methods was obtained from a trip to observe an Army and a Veterans Administration medical library, made jointly by the surveyor and the Assistant Director of the Veter- ans Administration Library Service. As a by-product of this survey there are fairly detailed reports on file covering each of the class II activities and installations that were visited. These have proved of some value to the staff of the Reference Division of the Army Medical Library in giving them a better idea of the organizations that send in the greatest number of requests for information and medical literature. For the class I hospitals the only full reports written for individual installations cover the two that were visited jointly by the Director of the Army Medical Library and the surveyor. The condition of the libraries in class I hospitals was generally so poor that full reports on each were not deemed necessary or desirable. Information obtained about them is available in individually labeled folders on file at the Army Medi- cal Library. In the following pages ths information collected on the medical libraries of Army Medical Service agencies in the field is gathered together in an effort to determine a pattern. Frequently methods are so divergent that it is impossible to generalize, but this, in itself, is a good indication of what the conditions are. Recommendations as to what should be done to provide the best and most economical kind of medical library service at the station level are included. The re- mainder of this report is divided into seven major chapters, as follows: I. The Medical Library; Organizational Placement and Administrative Control. II. Administration of the Medical Library. III. The Collection.of the Medical Library. IV. Technical Processes. V. Services and Use. VI. Relations with other Libraries. Conclusions. 4 CHAPTER I THE MEDICAL LIBRARY; ORGANIZATIONAL PLACEMENT, GOVERNMENT AND ADMINISTRATIVE CONTROL k. Organizational Placement Visits to class II hospitals have revealed that the medical professional library occupies varying positions in the organizational plan. This is true despite the fact that the organizational place of the medical library is prescribed by SGO Circular 119, 1990$ ''Organ- ization of U. S. Army Hospitals Designated as Class II Installations or Activities." The Circular itself, however, permits some confusion. Under the duties of the deputy commanding officer it is stated in the Circular that he supervises operation of the medical library. But under the section on the Welfare Division it is mentioned that the Special Serv- ices Branch "operates libraries." It is obvious from the context that "operates libraries" refers to general libraries of the Special Serv- ices typo designed to furnish recreational and other reading to patients and operating personnel, and not to the technical nodical library. It is apparent, however, that the use of the words "super- vises operation" as applied to the duties of the deputy commander, and "operates libraries" in the case of the Special Services Branch allows misinterprotation. Of the ton class II hospitals visited it was found that four had placed the medical library under the Special Services Branch of the Welfare Division; four had placed it under the Deputy Commander; and two (both hospitals at medical centers and, as such, exempt from the previsions of SGO Circular 119) did not appear to have any specific organizational place for the medical library other than indirectly under the hospital commander. From the visits to eleven class I hospitals it was not apparent that the medical library has any specific place in the organizational structure of the hospital. The library was not even included on the organizational charts of those few hospitals that had them. Recently issued SR h0-610-9, "Medical Service - Organizational Structure for Hospitals in Continental United States Designated as Other than Class II Activities," dated 16 January 1992, places the medical library of those hospitals under the Medical Records and Statistics Branch of the Medical Records and Office Services Division. In civilian hospi- tals the arrangement whereby the medical records librarian and the medical librarian are one and the same parson is fairly common. Such an organizational pattern is designed for eccnory-of personnel, but it is nonetheless fallacious, whether within the Army or in civilian hospitals, to assume tint the two kinds of work are closely related. 5 Certain files must, of course, be maintained for each, but medical library work, when properly and efficiently done by a qualified per- son, is much more concerned with services than with the keeping of records. It would bo much more logical to place the medical library of class I hospitals under the Education and Training Branch of the Personnel Division, since the new regulations establish that this Branch has responsibility for planning and preparing professional education training programs. Biilo the medical library must always supply current reference information to the operating staff, it is more closely allied with the professional education program than with any other administrative subdivision of the hospital, and should bo under its supervision. B. Government Y/hcther the medical library of the class II hospital is placed und^r the Deputy Commander or under the Special Services Branch, pro- fessional medical control of the collection is given over to a govern- ing body made up primarily of medical officers, The appointment of this body by the Commander is usually recorded officially by hospital order, with variants in its composition and title. It is known usual- ly as the Library Committee, although it may also be called the Library Board or Library Council. Regardless of the title, it is obvious from examination of the composition that the hospital commander has followed the recommendation of the Surgeon General (Code Letter DC-^O6 on the procurement of medical professional books and journals) that a board for review, comparable to the Surgeon General's Board for Review of Medical Professional Books and Journals, be appointed at the local level, consisting of the chiefs of the professional services and. cer- tain administrative personnel, for the purpose of selecting medical books and journals. In some instances this committee has remained simply a selection committee; in others, it has boon given, or has assumed, broader powers, including the making of rules and regulations on the use of the library, establishing policies, and oven some degree of administrative control. The following is an attempt at generali- zation of the composition and purposes of the committee as found in the ten class II hospitals: 1. Only two of the hospitals have no officially appointed library committee. In one of these the Deputy Commander fulfills the functions that might be assigned to it, particularly the final decision on selection of books and journals. In the other there is an informal committee which holds no meetings and consists of the chiefs of services. The only function in this instance is to make recommendations of books and journals, with final authority on this and other matters remaining with the commanding officer. 2. Seven of the hospitals have officially appointed committees consisting of the chiefs of services. Even hero, however, there is little uniformity because not all chiefs of services arc always in- cluded in the committee membership. Most frequently missing from 6 the committee is the Chief of the Nursing Service. But regardless of its composition, wherever a library committee has been officially ap- pointed , professional control of the medical library has been dele- gated to it. It has the final say on selection of books and. journals. In two of these seven instances it was found that the committees, although officially appointed, do not meet and have not met for some time. Their powers have been redelegated to the chairmen, who are consulted by the librarians on matters of book selection, space requirements, etc. 3. In the tenth hospital the library committee, instead of be- ing made up of the chiefs of all services or of the majority of them, consists of four members appointed as representatives by the commander. A medical officer from the Medical Service represents Medical, Neuro- psychiatric, Physical Medicine, Laboratory, and Pharmacy Services; a medical officer from the Surgical Service represents Surgical, EENT, Dental, and X-ray Services; a female officer represents the ANC, WSC, and HAC; and an MSC officer represents the Administrative Services. According to the hospital regulation establishing this committee, each service is required to take up matters pertaining to the medical li- brary with its representative who will present such matters to the committee as a whole. The duties and responsibilities of the commit- tee are also clearly defined, for the first time, in the same regula- tions : ''The Library Committee will foster and encourage the use of the library by those entitled to the privilege; will formulate rules governing use of the library; act in an advisory capacity with respect to the purchase of textbooks, monographs and journals, and in the sol- ution of problems having to do with the administration of the library... Ifeetings will be held once a month or more frequently if necessary. Linutes of the meetings will be recorded end transmitted to the Com- manding Officer for approval..." The librarian and the library officer have not been mentioned above in the composition of the committees because neither of those officials is usually appointed as a member. But the librarian is present at meetings of the committees at each hospital that has such a committee, and the library officer usually attends. Variation also occurs in the frequency with which library commit- tees hold their meetings to consider library affairs. As indicated above, the library committees in two of the hospitals do not meet at all. The committees of three of the hospitals meet only twice yearly. In those cases the committee chairmen are notified at the beginning of the fiscal year of the amount of money that will bo available for library purchases, and the main reason for the meetings is to select books and journals. With the exception of one committee that meets monthly in accordance with hospital regulations, the remainder meet irregularly on call of the chairman, usually quarterly, or on a scheduled quarterly basis. The quarterly period is used because of quarterly advices on funds. The library committee has, in every case (whether in operation it proves to be a single man or a large group consisting of all the chiefs of services), at least one important administrative function; 7 namely, control of the distribution of funds for. purcho.se of medical literature pertinent to each of the services. Among the hospitals visited there is no standard method for the performance of this func- tion, and again extremes arc encountered. In some there is no at- tempt to reallocate the funds among the professional services and the committee makes selections on the basis of fulfilling all re- quests that come in, with the result that the service that takes the time to make recommendations gets the lion's share of the funds. In others, reallocation is informal and flexible, hut the committee attempts to make fair distribution among the services. ^t the far extreme, the division of funds is formally made on the basis of professional staff and the size of each service, with even a fund set aside for the librarian to use in buying literature that might not be required by any particular service but which would be used by several of them. Insofar as purposes and functions of the library committee are concerned, much that has been said above is equally applicable in the class I hospitals. Of the eleven hospitals visited, seven have officially appointed library committees, consisting of the chiefs of services, and ranging in number of members from four to nine. In all but one of these dentistry and nursing arc represented on the com- mittees by their chiefs. The functions of the library committee are theoretically performed by the commanding officer in those class 1 hospitals that do not have appointed committees. Direct control by the commander is also found in three of the hospitals that have committees, since he is the chairman and as such would be expected to have considerable influence on decisions. The senior member of the committee is the chairman in the other four library committees. The medical supply officer is a member of all the officially ap- pointed library committees, primarily for the purpose of supplying information about the library's funds. Professional control over the medical library can bo strength- ened if the library committee.is made into a true governing body, in the nature of a public board. V.hile the commander has final responsibility, his duties should be delegated to the library com- mittee. One of the major functions of this committee should con- tinue to be the selection of books aid journals, but it should also be concerned with more general policies in connection with the medi- cal library, and with making recommendations to the commander. The members of the committee should be appointed because of interest in the affairs of the library, and it should be recognized that the mere fact that a man is the chief of a professional service does not necessarily mean that ho is qualified and interested in this work. In fact, it is entirely conceivable that one of his subordinates would do a better job as a library committee member. It has been noted above that there arc extremes in the number of persons on the library committee, varying from as many as the chiefs of fourteen services to a single individual. Neither of these is a healthy situation. It is impossible to get the large group together and chiefs of services are already so busy with other 8 tasks that they have little time to devote to the library or its problems. Ch the other hand, the single man who was doing the work of a committee was doing a good job, but hardly representative of the hospital as a whole. The representative system mentioned above as having been found at one of the hospitals has excellent possibili- ties, not that the positions selected are necessarily the most ideal; it does not seem particularly essential to have a representative for the administrative personnel and one for the female officer personnel. It would, however, be essential to have a small and effective board of five members representing all the professional services of the hos- pital. Such members should bo appointed by official orders and should be rotated. The duties and responsibilities should be precisely de- fined, as in the hospital order quoted above. For both its bock selection and policy-making functions this board should meet monthly on a regular schedule. C. The Library Officer Typically, each of the hospitals of cither class has an officer assigned as library officer. In those class II hospitals where the medical library is operated under the supervision of the Special Serv- ices Branch cf the hospital, the Special Services officer is appointed as library officer for both the medical and general libraries. Five of the hospitals have this arrangement. inhere the medical library does not come under the Special Services Branch, assignment as library officer is given as an additional duty to an administrative officer. SGO Circular 119 says nothing about who is to be assigned this duty and there is no uniformity in the primary duty cf the person selected to serve in this capacity, ilmcng the class II hospitals it was found that in two cf them the administrative assistant or adjutant is the library officer; in one he is the Chief of the Training Branch; in another, an officer connected with Supply, and in the last, the library officer is the administrative assistant to the Chief of med- ical Service. In the eleven class I hospitals, variation in the primary duty of the officer assigned to the medical library is so great as to be almost individual for each of the installations. The primary duties and the number of hospitals assigning each to the library are listed below merely to show the complete lack of uniformity: Supply Officer 3 Adjutant 2 Pharmacy Officer 1 Laberatory Officer 1 Courts and Claims Officer 1 Hospital Inspector General 1 Administrative Assistant to Chief cf Professional Services 1 Unknown 1 It is not possible to state any generalities about library offi- cers as ccncornifig their qualifications, duties, or degree of interest in the medical library. The only duty that is found to be assigned to this officer in all hospitals is that of being the accountable 9 officer for the medical library. Two non-hospital class II activi- ties have taken advantage of the provision in SR 735-80-1 on property accountability in libraries which permits civilian librarians to take over accountability responsibility. In other cases, even when the librarian meets the qualifications for assuming those duties, the hospitals have not scon fit to turn them over, but have appointed an Army officer to the job. as accountable officer, the library officer simply signs all papers relating to the accounts of the library. In some instances he has more general administrative responsibilities in that he super- vises the staff, makes recommendations for promotions, and generally acts in a liaison capacity between the library and the hospital administration. In none of the hospitals does the administrative officer assigned to this task have anything to do with the profes- sional operation of the library. In practically every instance this is indeed a fortunate state of affairs, although two of the library officers encountered in the visits could, if permitted, make defi- nitely valuable contributions to administration of their libraries. It is worthy of note that wherever this situation was found it was also discovered that the librarian was not qualified for the job and there was dissatisfaction with her performance of it. At one of the hospitals it was found that the library officer had had prior experience with medical libraries in that he had been responsible for setting up a medical library in an Army hospital abroad. Ho exhibited considerable interest in the work of the library and was having the personnel in his office maintain all accounting records to relieve a short personnel situation in the library. Such a knowledge of library problems and interest in library operation is the exception rather than the,rule. It was found that when the library officer has an interest in the library there is much ho can do to assist the librarian and make her tasks easier. He con be particularly valuable as a liaison be- tween the library and the hospital administration and with the sup- ply service. Library problems and special supply and equipment needs are little understood by those who do not have first hand contact with library operation. Often a man in uniform can, and in some of the hospitals does, get much done for the library that a civilian librarian could never accomplish. He is able to procure messenger service for local intcrlibrary loans, and even to obtain enlisted men to assist with shelving and other library tasks. D. Accountability and Relations with Post and Patients 1 Libraries Under the sponsorship of the Adjutant General's Office, new regulations on accountability for library books were issued in 1951, SR 735-80-1, "Property Accountability - Libraries," 28 March 1951> and Change 1, 21 May 1951• Shortly after issuance a Department of the Army letter ordered that these regulations be put into effect beginning 1 July 19519 but a subsequent letter instructed that their application be withheld pending publication of an implementing let- ter. This last was distributed in July 1951* 10 The regulations themselves are extremely complicated, calling for a thorough-going voucher register system, accounting for the re- ceipt or -withdrawal of every book. Librarians and auditors in the field have had difficulty in understanding the provisions of the regulations and how they are to be applied. While the regulations themselves are responsible for this, the implementing letter con- fuses rather than clarifies. Civilian libraries all over the country operate without such detailed accounting procedures. Their total volumes and using public, and hence potential loss of books, are many times that of library service within the Army. It is expected that a percentage of the books -will be worn out in service, that some will be lost or even stolen. But protections against the small number of cases in which there is loss or theft without reimbursement consumes too much time in record keeping, and is therefore too costly to be carried on by these institutions. This is not to say that normal precautions to prevent loss and theft are not taken. It does show recognition of the fact that spending a hundred dollars to account exactly for a five dollar loss is not economical. Within the Federal government itself an example of simplified accounting procedures may be drawn from the Veterans Administration, the Library Service of which operates a total of l?0 libraries. The Library Service is accountable for the books in its libraries, but these books are also expendable. Their expendability does not relieve personnel from responsibility for proper protection of books as Government property. The records of accountability maintained by the Veterans Administraticn libraries for this purpose are ade- quate, but simplicity itself when compared to the requirements of the Army's regulations. Only two records are kept, the shelflist and the discard file. In the shelflist is filed a card for each title in the library, noting date of acquisition, price, and copy number if more than one. This shelflist forms the record of ac- countability for books the library is supposed to have, and since it is arranged in the same order as books on the shelves a compari- son may be made with what is actually on hand at any time. In the discard file is kept a similar record of books that the library has had in its collection but which have been withdrawn for one reason or another. In addition to the same information as is on the shelflist card, the withdrawal card for a particular book has a note as to the reason for withdrawing it from the collection. All the time consuming work of maintaining voucher files and registers, as required to account for books in the Army, is dis- pensed with. These Veterans Administration procedures are similar to the accepted practices of civilian libraries. One of the provisions of the new regulation on accountability for libraries (SR 735-80-1) requires that, with certain exceptions, all library accounts on a post are to be consolidated into a single account with thezPost Library. The medical library is not among the exceptions and a major question is whether or not it should be separate. The commanders of two continental armies, the Second and the Sixth, have decided that the accounts of technical medical 11 libraries should remain separate, and have recorded their decisions in letters distributed throughout their commands, with the result that three class II hospitals are not affected. The commanders of other armies have not seen fit to exercise generally the discretion granted to them by the regulations in this matter, and consolidation of accounts is proceeding, or 'at least is supposed to proceed. The wording "supposed to proceed" is used because not everyone is clear on the operation of the regulations, and in some instances auditors have suggested that consolidation be postponed pending clarification. Experience with consolidation and even the results of it vary among the hospitals that have followed the instructions; so that it is not possible to group them together and to state specifically what happens when the accounts are consolidated, or that more or less work always follows. The degree of difficulty and additional work,'or lack of it,...due to consolidation in class' II hospitals- is directly traceable to 'the types of organizational relationship be- tween the medical library and the Special Services (Post) Library. The following is a tabulation of these relationships: 'Type A - 2 hospitals - Same librarian and libraries physically combined. Typo B' - 2 hospitals - Same librarian and libraries physically separate. Type C - 2 hospitals - Different librarians, libraries in separate quarters, same library officer. Type D - U hospitals - Libraries separate in all respects. Consolidation of accounts has already been accomplished in one hospital in each of the first two types, A and B. The consolidation of accounts does not have much effect one way or the other in these two hospitals. . The new accounting procedures as prescribed by the regulations have been put into operation, but in effect the shelflists for the two libraries are still separate. In the type A hospital the shelflists' are separate and will remain so because of differences in the classification schemes used for the two libraries. In the type B hospital the quarters are separate but the librarian is the same for both libraries, and she maintains all records. Authority has been granted by the auditor to keep the medical library shelflist separate and to continue to house it separately in the medical library. Thus, in these two cases there is no duplication of records made necessary by the consolidation of accounts, nor is any saving of effort achieved. By projection of the effect in these two libra- ries, this would seem to be the case wherever the two libraries have the same librarian in charge. In types C and D the effect of consolidation is considerable. In the two hospitals where it had been, or was benng, accomplished at the time of visiting, the results did not appear to be at all desirable, nor was the objective of reduction in the amount of work involved being achieved; rather, additional work was made. Consoli- dation of accounts under these circumstances means the duplication of an extensive record - the shelflist of the medical library collec- tion. The medical librarian is unvulling to give up the shelflist she has made and maintained, since it is essential to her work. 12 On the other hand, the post librarian must have a shelflist of the medical library available to her assistants, since, under this system, she becomes responsible for all additions to the shelflist. Additional paper work is created because purchase and receiving documents for the medical library must pass through the hands of the post librarian and books must be issued by her on a memorandum receipt account to the medical library. It is obvious that the additional paper work will result in delays for the receipt of books in the medical library* There is a further effect of consolidation of accounts regardless of the type of library organization under which it is accomplished, and which should be borne in mind in any consideration of this subject. Consolidation of accounts opens the route to some control by a non- medical authority outside the influence of the hospital commander. The post librarian is subject to certain controls by the Arny Area Librarian,who operates under the supervision of the continental Army's Special Services Officer. Furthermore, it is obvious that one post librarian in a type C library organization interprets the regulations on consolidation of accounts as giving her considerably more authority over the medical library than is intended in the regulations. In this particular case, the books themselves, rather than simply the paper work, are being received by the post librarian, and there are examples of their distribution having been handled by the post librarian without consultation with, or the forwarding of information to the medical librarian. Although there arc these arguments against the consolidation of accounts and potential assimilation of the medical library by the post library, there are also potent arguments in favor of combining the administration of the two libraries in class II hospitals even further than is accomplished by consolidation of accounts. TJhere the two libraries are administered by the same individual, as in types A and B, it is immediately obvious that there are savings in work and cost, and that certain types of work for the medical library arc done better. A major result in that the technical work of cata- loging, classifying, and preparing materials for shelving is dene by a single unified staff instead of by two separate ones. Also, it has been observed too often that the staff of the separate medi- cal library is inadequate; consequently much of the time of the librarian must be devoted to technical and other tasks, reducing the time available for performance of services for the professional personnel of the hospital. Through combined operation with the post library, the medical library enjoys advantages it does not usually have when operated separately. Special Services libraries hire employees under Schedule A and can require formal library training that cannot be stated as an essential qualification under the Civil Service rules that must be observed by the medical library. Furthermore, Special Services Branches able to hire enlisted personnel to do library clerical tasks during off-duty hours. Another major area of benefit to the medical library under this arrangement has to do with the obtaining of special library supplies and equipment. Army Medical 13 Service allocations for the medical library are for only three cate- gories : personnel, books and journals, and binding. Items of supply peculiar to library work must be obtained through regular supply channels, and it has been noted during the visits that rarely is the Supply Officer sympathetic to these needs. It was discovered in several of the hospitals where the medical library is operated sepa- rately that the medical librarian had to depend on the generosity of the post library in obtaining even such insignificant but essential items as book cards and pockets, and punched cards for the catalog. Similar difficulties, but much greater, arc mot in the medical libra- rians ' attempts to procure equipment and furniture peculiar to the library operation. Vihen the two libraries are combined these prob- lems do not exist because supplies, equipment, and furniture are ordered for ''the library" with no designation as to which one will have the use' of them. Perhaps it is not entirely legal to make pur- chases for the medical library from non-appropriated Special Services funds, but from the point of view that improvement of facilities to furnish the professional staff with the best of medical information and time-saving services is the ultimate benefit to the patients, the arrangement is certainly practical. At class I posts the post and medical libraries have been com- pletely separate in the past. Special Services Branch has furnished general library service for the post, including the operation of a branch in the hospital for use by patients. Because of reluctance of the hospital commanders to relinquish control over the medical library, and reluctance or inability of the post librarian to fur- nish the personnel needed to take over the medical library accounts, little in the way of consolidation of accounts has been accomplished in the class I hospitals . At the time of visiting these hospitals both the hospital commanders and the post librarians were awaiting clarification of the regulations and hoping for a change in them before doing anything. At one of the hospitals preparations were being made for consolidation of accounts. In this instance it was expected that the post librarian would supply all but a little cleri- cal help for inventorying the collection. Because the library was completely disorganized, the post librarian's plans went further to include classifying and cataloging the collection, and she planned to continue doing this for future acquisitions of the medical library. In another hospital, actual consolidation of records had been accom- plished, but the post librarian had not been able to spare personnel for any organizing of the librar}' 'and such work was also badly needed here. The consolidation resulted in additional paper work because the hospital supply officer did not think it proper to issue to the post librarian books bought with funds from the medical library. Hence, he made issue slips in triplicate; two to the post librarian and one to the hospital's library officer. One of the copies sent to the post librarian is also turned over to the library officer when he signs the other as a memorandum receipt redord of the loan of medical bocks to the medical library. 14 For purposes of comparison, the work of another government agency that provides library service in hospitals - the Veterans Administra- tion - has been studied. Library service within the Veterans Adminis- tration both medical and general, is,a single unit from the Central Office in Washington down to the individual stations, with the entire operation a part of the Special Services Division. At the station level the medical library is physically separated from the collection of the general library, although it is usually within the same area. There is an administrative librarian to head both of the libraries and, depending on the size of the hospital and other factors that determine the extent of the library operation, either this individual or a librarian subordinate to her is directly responsible for the medical part of the library. Through its Library Services at the Central Office, the Veterans Administration has unified control of all its libraries. Within the Arny such an achievement is made almost impossible because of the interest of two major departments - the Adjutant General's Department as represented by the Arny Library Service, and the Arny Medical Service as represented by the hospital commanders, there being no central division in the Surgeon General's Office for medical library service. There is no question but that libraries, general and medical, within both types of hospitals of the Army Medical Service should be unified into a single service. The advantages in administration, economy, efficiency, and library prestige are all too obvious. The question is one of the best solution for unifying the responsibili- ties that are divided under present regulations. In the class II hospitals it would seem that no more than a decision by the hospital commander is required to unify the library services of his organization. AR 680-50, "Welfare, Recreation and Morale - Arny Library Service," 15 December 1950, establishes in paragraph U that general library service is the responsibility of the Adjutant General. But paragraph 5^(3) of the same regulations returns the responsibility in these hospitals to the hospital com- mander by saying: "Libraries in general hospitals and in class II hospitals under the control of the Surgeon General conform in organ- ization and administration to the post library system.11 (This term- inology in relation to hospitals is obsolete, end it should be noted that there is no distinction between class II installations and activities.) The Army Medical Service has recognized and accepted this responsibility in SGO Circular 119, 1950, "Organization of U. S. Army Hospitals Designated as Class II Installations or Activities," in which the operation of patients * libraries of class II hospitals is placed under the- Special Services Branch of the Welfare Division of the hospitals themselves. While authority exists for combined operation in the class II hospitals, the opposite is true for class I. The same paragraph, 5a(3), of AR 680-50, goes on to say: "Libraries in hospitals under the jurisdiction of continental army commanders and in station hos- pitals outside the continental United States are operated as branches of the post library system." SR bO-610-5 retains responsibility for 15 the medical library under the class I hospital commander• To effect the economics and advantages of combined operation of libraries in class I hospitals, one or the other must relinquish its responsibil- ity, either turning the entire library service over to the ^rmy Library Service or to the Army Medical Service. As presently constituted, it is doubtful whether the Army Library Service could perform the services recommended later in this report. It doos not have the personnel or the authority to do so, and its supervision is by offices where the primary interest is in the purely recreational aspects of Special Services. Starting afresh with an entirely now organization, under one of the alternatives in the Conclusions, to give library services to hos- pitals is much more possible of success. By combining all library operations under the hospital commander, both classes I and II, none of tho advantages of combination under Special Services, as discussed above, would be lost. Funds for tho patients' library would como from the same sources as at present, hospital fund and control post fund. The organization of the total library service could conform to that of tho post library system. 16 RECOWNDATIONS (Chapter I) 1. Organizational place of the medical library9 under present divided responsibility for operation of medical and general libraries. a. It is recommended that supervision of the medical library in all class II hospitals be a direct responsibility of the deputy commander• b. It is recommended that organizationally the medical library of the class I hospital be placed under the Education and Training Branch of the Personnel Division. 2. The Library Committee; It is recommended that the composi- tion, number of members, functions, and frequency of meetings of a library committee be prescribed in an official document at each hos- pital . a. The committee should be composed of no less than throe and no more than five members. Members should bo appointed, on special orders, to represent all the professional services, with annual rotation of membership. b. The functions of the committee should be; 1) Formulation of medical library policies and enforcement of the rules governing its use. 2) Lherc there is a librarian, advising her on the selection pf medical books and journals, and where there is none, . the actual performance of this work. 3) General development of the medical library and encouragement of the use of its facilities. c. The frequency of meetings should be established as monthly. 3. The Library Officer. a. For the class II hospitals, it is recommended that advantage be taken of paragraph U, SR 73^-80-1, to make the civilian librarian the accountable property officer for the medical library, and that the position of library officer be abolished. Supervision should be directly under the deputy commander, with the chairman of the library committee assuming the liaison functions of the library officer. 17 b. Until library personnel is provided for the medical library of the class I hospital, it is recommended that the position of library officer in these installations be continued. It is fur- ther recommended that the administrative officer connected with the professional education and training program under the Personnel Divi- sion (SR 40-610-5) be assigned the duty of library officer. 4. Accountability: It is recommended a. That library books be made expendable. b. That SR 735-80-1 be revoked and replaced with simpli- fied regulations on accountability similar to those of the Veterans Administration. 5- Responsibility for library service in hospitals: It is recommended that the rosponsability for library service, patients' and medical, within hospitals of the Aruy Medical Service be given to that technical service, delegated to the individual hospital com- manders . To implement this recommendation steps should be taken to a. Change paragraph 5^(3), AR 680-50, to remove the class I hospital libraries from the post library system. b. Change SR 40-610-5 to make the hospital commander of class I hospitals responsible for library service to patients, as well as being responsible for medical library service. 18 CHAPTER II ADMINISTRATION OF THE MEDICAL LIBRARY A. Finances Funds for the medical library in each hospital in the Army Medical Service are allotted by the Domestic Section of the Supply Division, Surgeon General's Office. Such funds are divided into two categories: one is for the purchase of books aid journals, and the second is for binding. Funds for staff are included in the overall hospital budget, and it is also assumed that supplies, equipment, and furniture for the medical library are included in the general funds for these purposes for the hospital as a whole. It has been mentioned elsewhere what effect the practice of not budgeting for these items specifically for the medical library has had. Only the two categories of funds mentioned above will be discussed in this chapter. The practice of allotting funds for library purposes was begun in 1950 and is a tremendous improvement over the former automatic distribution system and the listing of specific titles in the Medi- cal Department's supply catalog, for the purpose of requisitioning. Under the old system it was not unusual for a library to receive copies of superseded editions because the depots did not wish to be left with large numbers of copies on hand when new editions were pro- duced. The present system, established by SGO Code Letter IX-506 in 1950, permits the professional members of the hospital staff to select for the medical library those items which best fill the needs of that parti cular or gani zati on. Obviously, the major difficulty in such a system of allotment of funds is the determination of what amount for books and journals is to be allotted to each hospital. The Domestic Section of the Surgeon General's Office has been consulted on numerous occasions but a com- plete answer to this question has never been forthcoming. Apparently, the first time the allotment system was used this Section priced the books that would have been authorized under the automatic distribu- tion system, added up the total for each hospital, and then gave that amount of money as the allotment for local purchases as non-standard. The reports are that for the following year a formula was used, based on many factors, such as number of patients treated during the year, size of the staff, extent of the professional training program, etc.; but it has not been possible to get any precise definition of the formula or an example of the way in which it works. For the fiscal year 1952, the formula system was abandoned and assumption was made that the hospital commander or Amy surgeon, knowing his own needs for the medical library, as well as for all other operations of his hospital, would request the amount required for the medical library. If the amount wanted seemed too large to the Domestic Section, the local officer would be asked to make an adjustment. If he did not 19 do so, or if his request was still too large in the opinion of the Domestic Section, a reduction would be made arbitrarily. This system is being continued in use since the estimates for Fiscal Year 19^3 have already been made on this basis. Its falacies are readily apparent. The hospital commander's estimate of library needs will, in a few cases, be based on his own knowledge aid recog- nition of the importance of a good working library. In other in- stances, he will have to take the word of his librarian, the chair- man of the library committee, or the library officer as to the needs of the library. It has already been shown that there is a great variation in the interest of the chairmen of the library committees and in their recognition of the value of the library. It will be shown later that there is considerable variation in the qualifica- tions of the librarians and, further, it is sometimes difficult and often impossible for them to impress their views on the officials who make recommendations for the hospital budget. The system is also fallacious in that it assumes that the one who shouts the loudest has the greatest need, The professional staff of a hospital where the commander is economy-minded and feels he is obliged to operate at the least pcs sible cost will suffer a lack of professional literature regardless of its importance to the staff's work, while the commander who builds for the sake of building may, conceivably, construct a medical library in excess of actual require- ments . To correct these conditions some formula should be devised that at least makes an attempt to provide equitable distribution of funds. There are many factors that must enter into such a formula, some of which are so variable and intangible that it is extremely difficult even to state them, much less to reduce them to figures of any sort. Others are recognized in the formula that was previously used by the Domestic Section. These factors are discussed in brief below. The number one factor for consideration is, of course, whether or not the hospital is a teaching hospital. This factor immediately separates the class II hospitals from the class I, and they should be considered separately for many reasons. All the class II hospi- tals have interns, and five of them have residents. Since both are expected to make use of the library and thus increase the demand on it for medical literature, their presence should be recognized in de- termining the funds for the library. In its formula for specifying the amounts for its training hospitals, the Veterans Administration adds to the basic fund depending on the number of residency programs at a teaching hospital. It is felt that not only the programs but also the actual number of residents should be recognized, since each resident is required to carry on a research program of his own. This cannot bo done without adequate facilities in the form of journals and books in various fields, but it also requires indexes that are usually quite expensive. 20 Despite this and the other factors that follow, a fair budget cannot be constructed on these alone* Funds in recognition of spec- ial factors should be added to a basic allocation. The basic amount should be sufficient to supply the professional staff of the class II hospital with the basic literature needed to furnish information on the field of medicine as a whole and specific literature within its fields of specialized treatment. It is estimated conservatively that this cannot be done with less than 90 to 100 journal titles at the very least. At an average cost of $8 per journal title, and using the figure of 100 titles, the cost for basic journals would be $800. It is estimated that 175 books, roughly one-third of the American books on medicine and hygiene published in 1951^ purchased per year would give basic coverage of the field of medicine and related subjects, including materials in any specialties of the smallest general hospitals. At an average cost of about $7 per book, the required amount would be $1,200, yielding a total basic alloca- tion for class II hospitals of $2,000. To this basic amount should be added funds to supply the liter- ature needs of training. For interns $25 each would be adequate, with $50 for each resident because of greater library needs. This figure for residents should not be applied to the total number of residents in two of the hospitals (Letterman and Walter Reed) because of the great number of them - about 105 each. It is thought that its application to a maximum of 50 residents only should well cover the literature for research needs of the total number. It is also thought that the number of professional staff members should be recognized in the allotment because the greater their num- ber, the more is the variety of fields of interest and application. Consequently, it is suggested that $5 be added per staff member in the medical, dental, and nurse corps, including civilians where they are substituted for Army personnel in these corps. The Surgeon General's Office is already giving recognition to the fact that the length of time a library has been in existence should be taken into account in determining the amount of money for books and journals. Those hospitals which were dc-activated and re- opened in 1950 have been given special funds to restock their libra- ries. While there was variation in the amount given for this purpose for Fiscal Year 1951 > without apparent reason, the treatment for Fiscal Year 1952 is more equitable,with an additional $1,500 for each If this amount is added for the first three years following reactiv- ation of the hospital it should be sufficient, along with the help which the Army Medical Library can offer in the form of duplicates, to rebuild a working collection. The presence of a research and development project at the hospi- tal could.be expected to have an effect on the library's purchases. Field visits have proved this not the case because the research and 21 development projects located at class II hospitals have funds of their own for research literature. If it is found that the hospital library is expected to acquire special journals and indexes for the project, this fact should be recognized by channeling some of the project's literature funds into the library. The location near by of a civilian.or another military medical library should also be considered in determining the amount of the allocation. Furthermore, the quality of those other facilities should also be taken into account, as should the extent to which government installations may rely on private collections without wearing out their welcome. In one instance only the surveyor uncovered an objec- tion to the amount of use of a civilian medical library by an Army library. In all the others the report is that civilian libraries are happy to assist local Army hospital libraries because it gives them an opportunity to repay partially the services they themselves receive from the Army Medical Library. In connection with this consideration specifically, there are three class II hospitals that have superior library facilities out- side their own walls in the immediate vicinity. One of these is Letterman, which is only a short distance away from an excellent medical library, Lane Medical Library of Stanford University, and can also borrow from the considerable collection of the University of California. Murphy has the considerable medical library facili- ties of Boston on whicia it may draw. Walter Reed has the Array Medi- cal Library and also the collections of other government libraries in Washington. At the other extreme, there are hospitals which not only have to furnish their own literature needs but because there are poor civilian medical libraries in the vicinity or none at all, they also serve as medical libraries for civilian doctors in private prac- tice. Percy Jones, Army and Navy Hospital, and Milian Beaumont fall in this category, and the latter erven has an international flavor because doctofs from Mexico make use of its library. The remainder of the class II hospitals fall between those ex- tremes, with good medical libraries from 30 to 700 or more miles away. Following are a few specific examples of application of the formula items above: 1. Brooke Basic $2,000 38 interns, $25 each 950 37 residents, $50 each 1,850 310 other staff members, $5 oach 1,550 (FI 52 allotment, $5,000) $6,350 22 2. Army and Navy- Basic $2,000 6 interns, $29 each 190 No residents 89 other staff members, $5 each . UU9 (FY 92 allotment, $1,800) $2,999 3. Letterman Basic $2,000 interns, $29 each 1,129 90 of 109 residents, $90 each 2,900 231 other staff members, $9 each 1,199 $6,780 Less deduction because of excellence and nearness of civilian library facilities 1,900 (FY 92 allotment, $3,200) $^280 h. Walter Reed Basic $2,000 119 interns, $29 each 1,129 90 of 109 residents, $90 each 2,900 26h other staff members, $9 each 1,320 . $6,9U9 Less deduction because of excellence and nearness of civilian library facilities 1,900 (FY 92 allotment, $6,000) &97IB Based on information gathered at the 11 class I hospitals visited, it may be unequivocally stated that there are great inequalities, with- out apparent reason, in the allotments granted for books and journals. The following arc cited as instances of the inequalities: 1. A specialized treatment facility operating 1,100 bods with a professional staff of 190 has an allotment of $1,800 for medical books and journals for 1992. The nearest civilian or other medical library with any degree of adequacy is over a hundred miles away. 2. Another hospital, also a specialized treatment facility, operating 300 beds and with a professional staff of 99 has an allot- ment of $2,000 for 1992. This hospital is approximately five miles from a class II hospital that has a medical library collection of h,000 volumes. 3. Two non-specialized treatment class I hospitals compare as follows: ' 1 a. Staff, 99J Beds, U90; allotment for books and journals $1,000 b. Staff, 80: Beds, 220; allotment for books and journals 1,200 23 These two hospitals are performing similar services, and it is to be noted that not only does the smaller hospital have the greater allot- ment for books and journals, but it is also much closer to a civilian medical library than the larger one. Because there are fewer factors involved, a different formula is necessary for determining equitable allotments for class I Army- hospitals. Again, there must be a basic allotment for books and journals, but because of the more limited facilities and staff this amount need not be as great as in the case of the teaching hospitals. The factors to be considered in this case are size of staff, whether or not the hospital is designated as a specialized treatment facility, and the nearness and excellence of other military or civilian medical libraries. The last is a lesser factor in these cases because the class I hospitals are usually located at posts that are farther from the large cities where medical schools and libraries are found. The Veterans Administration allots a minimum of $l±80 for jour- nals for the non-training hospitals under its jurisdiction. With an average price of $8 per journal title this sum would provide about 60 journals, a reasonable number to cover the medical field in American publications. It also provides a minimum of $720 per year for the purchase of books, and this sum would buy approximately 100 books. 'The total of $1,200 should certainly be adequate for the smaller class I hospitals,and cannot be deem d excessive as a basic allotment. In considering the size of the medical staff it is apparent at the outset that the number of individuals will be considerably less in the class I hospitals than in the class II. The basic allotment recommended above will cover the variety of interests of a profes- sional staff of 100 or less. To recognize further the variety of interests as the staff increases above this figure, and to encourage those interests for present and, for what may be even more important, future value to the Army Medical Service, the additional amount of $10 for every staff member over 100 is adequate to provide a broader coverage of medical literature. Specialized treatment facilities will require additional funds to provide literature in the special fields. Assuming the basic allotments and the additional money based on staff, a minimum of $300 should be provided for' each field of specialization. The follow- ing are some hypothetical cases based on the above factors: 1. Hospital A - professional staff, 30; 100 beds; non-specialized. Basic allotment $1,200 Additional for staff 0 Additional for specialized treatment 0 Allotment for books and journals $1,200 24 2. Hospital B - professional staff, 21$; 1,^00 beds; specialized treatment in three fields. Basic allotment $1,200 11£ professional staff members, $10 each 1,1^0 3 fields of specialization, $300 each 900 Allotment for books and journals $3,2^0 3. Hospital C - professional staff,££; 300 beds; specialized treatment in one field. Basic allotment $1,200 Additional for staff 0 1 field of specialization 300 Allotment for books and journals $1,^00 B. Pers onnel Without a qualified librarian to organize and service library- material, the hospital has a pile of books and journals rather than an organized, useful, and valuable collection of medical literature in its library. There is little point in purchasing books and jour- nals only to place them on the shelves in the order of receipt, or some other illogical fashion, with no index through which a profes- sional staff member may locate information of value, sometimes vital, to him. Furthermore, the qualified librarian performs an essential service function in ferreting out information and its sources for the medical officer, thus saving valuable professional time. She relies on her knowledge of other libraries, since her own must be a small working collection, to obtain the more rare and unusual items re- quired by a professional staff member at a particular time. If she is worth her salt, she does not wait for the medical officer to come to the library but calls his attention to what it has for him by means of various devices. Unfortunately, the field visits do not reveal that the Army Medical Service has many librarians of this caliber serving as heads of its medical libraries in field installations. Generally, the class II hospitals are the more fortunate because of their greater needs for medical literature. Because it is difficult to arrange the part-time librarianships needed by many of the class I hospitals, these installations have been almost completely neglected. Some suggestions for remedying the situation in the class I hospitals will bo made later, but first comes an examination of the "better'' situation in the class II organizations. . On the reverse of this sheet is a tabulation of the personnel situation in thd medical libraries of the 10 class II hospitals cur- rently in operation. Several statements may be made about the defi- ciencies this chart brings to light: 25 HOSPITALS CHIEF LIBRARIAN ; J ASSISTANTS (MED LIB) Education and Training - ' ■ ■ ' • ■ • Respon- : sible for: patients': library : :No. No'.vith: Experience library: Grade experience uraae GS Medical:Other Library.than present _ Job :Library uonege Graduate noraiy School neaicai Library Lraunngsuen. li- brarians meet, li- brarians uivman GS Military A B C D E F G H I J Yes Yes Yes Yes Yes Yes No^ Yes Yes Yes Yes Yes Yes No No No No Yes Yes Yesc No No No No . Noa No No Yes No No No No No No Yes Yes No Yes No No Yes Yes Yes Yes No No Yes Yes Yes Yes 9 9 9 5 7 7 5 7 7 7 Yes : Yes : Yes ; No : No : No : No : No : No : Yes : : ld : 0 : 1 : 1 : 1 : 2 : 2 OrHrHOrHOOOOO 0 OHHO<-!OOOOO OOOHOOOHHO 3 and 4- 5 5 5 4 Sgt. 0 0 0 0 Cpl. Cpl. Cpl•-2 Pvt-1,Cpl-1 0 PERSONNEL IN MEDICAL LIBRARIES OF CLASS II HOSPITALS a. Background of education and experience as a dentist. b. Two years of college. c. No degree but has had sone library courses. d. Combined operation of general and medical libraries. Clerical staff serves both, e. Graduate of a public library training class. 26 1. The qualifications of the librarians for their jobs may be compared with the requirements of the various types of medical libra- rian certified under the Medical Library Association^ rtCdde for Training and Certification of Medical Librarians." These require- ments are used as a basis for comparison because Civil Service quali- fications do not recognize that medical librarianship is a special field of work and, in fact, permit the awarding of professional grades to employees who lack the education and training to be recognized as professional librarians outside the Federal government. The code referred to above was established for the purpose of improving the standards of medical librarianship. Certification under this code gives evidence of special training or recognition of special knowl- edge and experience in the field of medical librarianship. The ''Code" provides for several grades of certificates. The first is the Charter Certificate which is designed to provide for those medical librarians who have gained their positions through ex- perience alone rather than in combination with formal training. It is a device to protect those who do not meet the higher requirements of the other types of certificates. Charter certificates require simply five years of professional experience, and will be discontin- ued entirely five years after adoption of the code. For grades one, two, and three, the librarian is required to present to the Committee on Standards for Medical Librarianship proper credentials in evidence of completion of the prescribed training. Grade 1 requires the com- pletion of college and library school training, including an approved course in medical library service. Grade 2 has the additional re- quirement of a term of supervised experience of at least six months in an approved medical library. For the highest grade of certificate tion, 3, all the above is required plus graduate work in library science and in medical and related subject fields, leading to an advanced degree. a. Of the ten librarians, one might possibly be awarded the highest degree of certification (Grade 3)j although there is some question about her meeting the requirements. Only this one out of the ten librarians has had a course in medical librarianship in ad- dition to the regular college education and general library training. She has done some graduate work but has not fulfilled with a higher degree the final requirements for a Grade 3 certificate. b. Seven of the chief medical librarians could qualify only for charted certificates. The charter certificate is designed to provide for those librarians who have gained their positions through experience alone rather than in combination with formal training. It is a device to protect the jobs of those who do not meet the require- ments of other types of certificates. Charter certificates require only five years of professional experience and, in order to raise the standards of the profession, will be discontinued entirely five years after adoption of the ''Code," Four of the seven come close to quali- fying for Grade 1 certificates because they have college educations 27 and library training. Included in the latter, however, are no courses in nodical library service, a highly specialized field. The remaining three, having no library training of any kind (and one has completed only two years of college), qualify for the charter certificate solely on the basis of five years of experience that will be completed before expiration of the provision for charter certifi- cates . c. It should be noted that five of the chief medical librarians could be qualified for Grade 2 certificates in very short order. They already have the basic training in librarianship. A summer course in medical librarianship would complete the qualifica- tions and be of great value to them in their work. Naturally, those who qualify only for charter certificates would also benefit greatly from such a course. 2. At the Amy's two medical centers there is no qualified medical librarian in charge of the medical library. This is not in- tended to cast any aspersions on the qualifications of the chief librarians, at these two installations. Rather the opposite is in- . tended, for this point is raised in recognition of the fact that in both of these instances the librarian is also in charge of the gen- eral library, and both of them are administrative librarians. Super- vision of the operation of the libraries under their control is a full time job in itself. At both places there are professional librarians under the librarian, who are charged with the actual oper- ation of the general library service. So also, in order to give the best possible medical library service to the professional staff and numerous trainees, should there be a trained librarian with medical library training and experience to take charge of the services of the medical library. * 3. The Civil Service grade of the chief medical librarian deserves reconsideration in the light of proper qualifications for the position. In preparing its "Classification Guide," the Library Service of the Veterans Administration has set up its positions for medical librarian at no less than GS-7 rating. This ranges up to GS-9, depending upon the number of professional staff members and the extent of the training program in the training hospitals. It may be noted on the table (page 26) that the Amy's hospitals have two GS-5, five GS-7, and three GS-9 ratings. All three of the high- est grade are what the Veterans Administration would designate as administrative librarians rather than medical, since they also have responsibility for the general library service of their hospitals. Such jobs in the Veterans Administration service begin at GS-7 and range up to GS-11. 4. Except for three of the hospitals, subprofessional and clerical help is almost entirely lacking, or is changed with such frequency as to be of little help to the librarian. In the three which appear to have adequate assistance of this nature, operation 28 of the general and medical libraries is cento in ed under a single librarian. Employees hired from non-appropriated funds for the general library are found to be doing the subprofessional and cleri- cal work needed to keep the medical library going also. . For some unknown reason, the fourth hospital in which the operation of the libraries is combined is almost as desperately in need of help as those medical libraries that are separate. Even here the time of one civilian clerk is partly available to the medical library and distribution of her time is under the control of the librarian. Of the remaining six libraries: a. One has no assistance in ary form, for the enlisted men and women that are hired from Special Services funds to stay in the medical library after the close of the librarian's day are simply monitors. b. In another, the librarian and her professional assist- ant must do all typing, preparation of materials for binding, and other routine tasks. In this instance the medical library is kept open extremely long hours (75 per week), and because of a large train- ing program and professionally alert library staff there is heavy use of the medical libraiy and very heavy demand on the time of the librarians for their services. c. The remaining four have enlisted personnel to assist the librarian in clerical and other duties. The disadvantage of us- ing military personnel in the medical library should be immediately obvious. In the first place, it was observed in several instances that only those who could not be used in any other position ended up in the medical library. Frequently, they have no background or apti- tude that fit them for the work, and much of the time of the librarian must be spent in training them. On that rare occasion when a good man is sent to the library to work, or when the librarian has suc- ceeded in making an abler worker out of him, it is usual to lose him within a relatively short span of time and to have the training situ- ation begin over again. All in all, it may bo said that assignment of enlisted personnel to the medical library is unsatisfactory. In addition to this critical analysis of the medical library per- sonnel in class II hospitals, it is all too apparent that librarians are not recognized by the medical staff as being members of a profes- sion of their own. It is impossible to say whether this stems from the generally poor qualifications of the medical librarians in class II hospitals or whether bettor personnel have not been selected because this lack of recognition of the importance of qualified librarians existed in the first place. Regardless of the reasons, the fact is that librarians in these institutions, in all but one or two instances, arc so hemmed ^in by supervisors aid committees that even the fully qualified personnel are not able to practice the profession of libra- rianship to achieve the best results in service. Lack of recognition 29 of librarianship as a profession is specifically pointed up by the description of duties and responsibilities of the librarian in one of the few hospitals that has issued a hospital order on the medical library: "Librarian - Arrange for the binding and shelving of the current journals and for the necessary classifying, cataloging and in- dexing of the textbooks and monographs. Keep a record of all books and journals borrowed and of their return. Maintain a record of journal issues received in the library and notify the publishers of any discrepancies.1' Except for classifying and cataloging, all of the above listed duties arc clerical tasks that should be supervised by the librarian - not done by her. There is no mention at all of reference, bibliographic, or other professional service functions. Further, it is significant that in only four of the hospitals are any of the journals of librarianship received in the medical library. At a minimum, the medical library's subscription list should include the Bulletin of the Medical Library Association, Special Libraries, and for general library coverage it should also have the Library Jour- nal . These three periodicals are essential to keep the librarian informed on developments and methods. While librarians of the Army Library Service and medical librar- ians of the Veterans Administration are much in evidence at profes- sional library meetings, medical librarians of the Army Medical Serv- ice arc noticeable only by their absence. At the 19^1 meeting of the Medical Library Association, only one librarian of the Army Medical Service was present, and in all likelihood sho would not have been there had not the meeting been held.in the city where her hospital is located. One of the librarians attended the more general meeting of the American Library Association. Only two Army Medical Service librarians present at two major professional library meetings during a year is extremely poor representation. Wile the medical library personnel situation in the class II hospitals leaves much to be desired, they are well off by comparison with conditions in the 11 class I hospitals visited. Not one of the 11, regardless of size or mission of the hospital, has a qualified librarian of any sort assigned, whether full or part tine, to the medical library. The following gathers together the information col- lected about personnel in the medical libraries of the 11 hospitals: 1. Three of the hospitals have no assistant of any kind to help the library officer with the library. 2. One library has half the tine of a GS-3 clerk. 3. One lias 10^ of the tine of the library officer's secretary• 30 b. One library officer is assisted in the maintenance of records for the medical library by his office personnel. In one hospital a captain, WSC, performs the record-keeping for the library. 6. Four of the hospitals have full time enlisted personnel ranging in rank from private first-class to sergeant first-class. In every case aSovc where there is a full or part tine person assigned to the medical library of a class I hospital, it is found that the duties are almost entirely clerical. The number one job has been to keep the records of accountability or responsibility, depending on whether or not consolidation with the post library has been effected, for the library officer. In one instance a WAC ser- geant first-class has been assigned to the medical library specifi- cally for this purpose. She is doing an admirable job of getting the library records into order according to regulations. Like all others, however, she was offering almost nothing in the way of pro- fessional libraiy services. Other duties found were preparation of documents for purchase of books and journals, shelving books and locating them when requested specifically by author and title, rout- ing journals, and simply keeping the library open. In some few, crude attempts at classification and cataloging were found, but in most of these new systems had been invented out of ignorance of the tried and tested ones. The new regulations SR UO-61O-5, ''Medical Service - Organizational Structure for Hospitals in Continental United States Designated as Other than Class II Activities," 16 January 1952, provide for some uniformity in supervision of the medical library by placing it under the Medical Records and Office Services Division. Presumably this also means that personnel will be authorized to this Division for performance of the record keeping and other clerical tasks mentioned above. But there is still no solution to the provision of professional library personnel for the class I hospital library. It is true, of course, that the construction of personnel allocations for the medi- cal library is extremely difficult because of the wide range in the number of professional staff members and the differences in missions of the hospitals. Some are so small and so restricted in the treat- ment offered that the services of a librarian are not at all warranted. Also in most of the class I hospitals the professional staff is so besieged with duties, including enormous sick-call loads at basic training centers, that they actually have little time for reading medical literature. This fact may be used as an argument against having professional library assistance available. Conversely, it is also a potent argument in favor of a qualified librarian in the class I hospital, for here more than ever it is essential to conserve the time of the medical officer by having an expert who can dig out for him the sources of vital information. Not only must his time be 31 saved for him, but the medical officer in this situation needs encour- agement to read recorded medical experience for his professional de- velopment and improved value to the Army Medical Service and the medical profession as a whole. One of the services of a professional librarian is to call attention to items of interest to promote such personal development. But there is little argument against the desirability of having professional library personnel to administer ,the medical library of the class I hospital. Few of them would require a full time librarian so the problem is to provide an amount of professional library time proportionate to the size of the medical staff, and in line with the mission of the individual hospital. Since professional librarians are in short supply, it is practically impossible to hire one on a part-time basis. At two of the class I installations visited some progress in organizing'collections is already being accomplished through the cooperation of the post librarian as accountability is being taken over. At both of these the post librarian is going further than the regulations require to catalog and classify the medical libraries. In both, the collections are completely disorganized and the avail- ability of information will be improved practically 100^ by the ef- forts of the post librarian and her staff. At the other posts no steps had been taken in this direction, and in fact the post librar- ian complained in most cases about even the .consolidation of accounts and the accompanying clerical work, because of reluctance to take on additional tasks with a staff already strained to meet post library service obligations. Even if the post library staff could take on the responsibility for organizing the medical library collection and for continuing classification and cataloging in the future, in no case would it bo possible fcr the post librarian to provide the time of a librarian to help make the most of the library through professional servicing. This would seen to point toward the desirability cf the Arny Medical Service taking over the entire responsibility for library service, both general and medical, in its hospitals. In this event the per- sonnel allocations for patients' libraries as given in paragraph 7b, AR 680-3'0, "Welfare, Recreation, and Morale - Army Library Service," dated 15 December l%>0, should be followed. These are: Bed Strength 0-300 301-1,000 Above 1,000 beds Civilian Personnel 1 librarian, 1 library assistant 2 librarians, 2 library assistants 1 additional librarian and 1 additional library assistant for each additional 300 beds or major fraction thereof 32 If augmented by volunteer workers to take books to patients on wards, personnel in the above numbers would be sufficient to operate both the patients' and the medical libraries* Training in medical library work of one librarian in each class would be necessary. C. Reporting The necessity for reporting on the accomplishments, development, and future plans of an activity is one of the major tenets of good administration. Yet it was found that the medical libraries in only half of the class II hospitals make any kind of written report, and in the class I hospitals no reports on the medical library were found. Of the five hospitals in which written reports are submitted, two operate combined general and medical libraries* Their reports on the medical library are made as a part of the regular monthly Special Services library report. These are mainly statistical but include space for remarks to bring out pertinent additional informa- tion. There is a good deal of variation in the reports made on the other three class II hospital medical libraries. One produces a com- plete monthly statistical record for use of the library, cumulated annually. At another the report is a very brief narrative that talks more about the use of the library for conferences and professional meetings than about its actual use as a library. The last submits a fairly complete report, including statistics of accessions, with- drawals, inter-library loans, use of the library, projects undertaken during the year, and personnel, but there is nothing on needs or plans for the future. Reports, monthly and annual, on the medical library should be prepared in all of the hospitals. In the class II hospital the re- sponsibility for reporting should bo the librarian's, for the process of preparing reports would serve to call her attention to deficien- cies and need of the library's service. They would be useful as supporting documents in calling attention of the management office to the library's personnel situation. Furthermore, when submitted to the commander such reports are public relations tools in that they give this officer a quick look at the performance of the library. Reports on the medical library in the class I hospital probably will have to be made by the library officer where there is no librar- ian assigned. D. Hours of Opening In the class II hospitals hours of opening for the medical library range all the way from h3 to 92 per week. At the extreme high end of this range there are only two libraries and both of these are operated in conjunction with the general library, by the same staff, and keep the same long hours. In these two cases personnel with some experience in medical library work are available for hO hours per week. 33 All but one of the libraries has evening hours. The key to the one library that is not open during the evening is available from the medicol officer of the day fcr use of materials in the library only. All the libraries are open for use until noon or 1 p.m. on Saturdays, but Sunday hours are not usual. In the class I hospitals the range of hours of opening fcr the medical library is from 0 to 49 hours, depending on the availability of personnel. In three of them there is no attendant .for the medical library and it is kept locked at all times, with the key at the in- formation desk where an officer of the professional staff may obtain it on signature. In two others the library is open during day duty hours, but with no attendant. For these five hospitals it is spoci fically mentioned by one or another official interviewed that an ''honor system" is used and each officer is expected to sign out the materials he borrows for use outside the library. This system is also used after day duty hours even where there is an attendant. E. Physical Conditions Several factors enter into any consideration of the physical conditions of a library. These include location and accessibility, space available to the library, adequacy of equipment and furnishings, general attractiveness and comfort, and provision of work space sep- arated from the reading room. The following principles arc quoted from tentative standards for medical libraries developed by a joint committee on the Medical, Special and American Library Associations, and will serve as points of reference in discussing ccnditions found in the hospitals visited: "III. Location and Equipment of the Medical Library. A. The Medical Library should be so located as to be easily and conveniently accessible to its patrons, preferably in that part of the hospital which is most frequented by the medical staff. B. The reading room should be used for research and study, not for conference purposes. C. The Medical Library should be attractively and com- fortably furnished, with stress on good lighting. D. Open shelves and sufficient stack space for expansion of the collection should be provided. E. An office and workroom for the Medical Librarian should be provided. 1. The Medical Librarian's office is essential for administrative work and personal' conferences and should contain adequate space for desk, typewriter, and for the shelving of special reference tools. 34 2. The workroom should be sufficiently spacious for the processing and repair of books} assemblage of material for binding, and contain enclosed shelves, a lavatory and electrical outlets." The conditions found in the installations visited will be dis- cussed in relation to these statements of principles or standards. 1. Location and accessibility of the medical library. In only three of the class II hospitals can it be said that the medical library is poorly located and not readily accessible to the majority of the nodical staff. V/hile those throe hospitals have per- manent buildings, they arc laid out on a plan similar to the temporary cantonment type building, with literally miles of enclosed corridors to which buildings housing the hospital's facilities arc attached. In this hospital plan it would be difficult to say just what is a good location for the medical library, for locating it close to one area of concentration of medical personnel means that it is usually far from some other group. One of these three has the library close to the headquarters, at another it is moderately well located in the area that includes two conference rooms and the offices of the chiefs of the services. The third has the poorest location, on a second floor next to the general library and in the patients' recreation area. This cannot be criticized, however, for the condition was recognized by the administration and plans were in the making at the time of the visit to move the medical library to more desirable quarters. The remaining seven class II hospitals have a fairly heavy con- centration of services in a large central building. Since, with exceptions in the larger hospitals where wards and some services must operate at quite a distance from the central building, this plan is more compact, it is easier to find a good location for the medical library. Four of these may be said to have good locations, right in the areas of concentration of the professional staff. In the other three the location is fair, and probably when all factors are con- sidered are as good as could be found. Of the eleven class I hospitals visited all but two are of the cantonment type. One of these hospitals has a permanent building for its headquarters and some wards, with most of the hospital in an ad- joining temporary structure. As in the spread-out type of building for the class II hospital, there is really no good location in the cantonment plan hospital for a medical library. Seven of the eleven hospitals, including the one with permnent buildings and the one with a permanent headquarters building, have placed the medical library in the general'area of the headquarters. Probably somewhere in the head- quarters is the most accessible location. This is frequently a good long distance from the place where the professional staff may usually be found, but at least it is a part of the hospital everyone knows and can find. 35 At several of the class I hospitals the commanding officer or his executive officer brought up for discussion the possibility of combining the medical library with the patients ' library. This idea was apparently engendered in every case by the thought that the re- quirements for consolidation of accounts would inevitably be extended to the point where the medical library would be operated by Special Services, and the hospital's medical library staff problen would be solved, b-herever this question of physically combining the two libraries was raised, the official usually answered his own question by saying that the location of the patients' library was good for its purpose but would be very inconvenient for the medical staff to have to go for medical literature. On the other hand, placing combined libraries in a good location for the medical staff would result in a poor one from the patients ' point of view. In the one hospital that had placed the' two libraries in a single ward building, a compromise was made, and it was the opinion of the administrative staff that the location was not good, whether for service to patients or to the pro- fessions.! staff. .2. Interference of conference, class room or professional meet- ing use of the medical library with the library function. The reading room should be used for research and study and not for various other purposes. Fortunately, it was not found that the quarters of the medical library arc used for other than the purpose for -which designed at most of the installations visited. But wherever the library's quarters are so used, interference with the library function is serious. Three of the class II hospitals use the library quarters for one or more non-library purposes. At hospital A the interference is constant because the confer- ence room setup is permanent. This library has three rooms, a large center one and a very small''bn a on each end. 'In the center room about thirty large armchairs are lined up in rows, and together with pro- jector, movie screen, X-ray viewers, and large viewing box for trans- parent photographs, are kept in this arrangement permanently. With all these extraneous items of furniture in the room, there is no space remaining for tables to seat readers; in fact it is even diffi- cult to obtain access to some of the wall shelving. The small rooms at each end of this large one provide very little reader space and bound journals are shelved to the ceiling of a lO^xlO' room with only one small table for readers. For the month of October 19513 there were 23 meetings scheduled for this main room of the library and many unscheduled ones were held. With meetings running from thirty minutes to two hours, it is obvious that the library was not available for many hours of its scheduled opening during the month. Furthermore, the permanent conference room setup means that the librarian must place her desk in one of the small cm rooms while the entrance to 36 the library is into the large center room, and she is thus not imme- diately available to give assistance to users. Except for the fact that the conference room setup is not perma- nent and the librarian has her desk in the main room, the library at hospital B is in the same condition as the above. In this case no shelving is allowed in the large center room and the collection is housed in two long and narrow rooms on each side. While the center room may be used for reader space when there are no conferences in session, there is only one table there. The librarian and her assist- ant must move large easy chairs and sofas into place for the meetings and also see to it that folding chairs arc set up in the remainder of the room. The librarian is required to be present for all profession- al meetings and conferences to get such literature as may be needed; hence her services are denied for a considerable amount of time to those who are not in attendance at the meetings. Library readers may not pass through the center room when meetings arc in session and since books are housed in one of the side rooms and journals in the other, they must go out and around the building from one' side to the other if their reading requires the use of both kinds of materials. Three services and one board hold weekly meetings in this room, in addition to monthly professional conferences. At hospital C, conference room use of the library probably inter- feres most with the library function because the library cannot be properly equipped. The room is lined with large overstuffed chairs which are arranged in rows for each meeting. When there is no meet- ing in session, these chairs arc arranged around the perimeter of the room, but since the center must be kept vacant the library ray not have the tables and chairs so necessary to the reader who must con- sult a number of sources in the course of research and study. In this hospital daily meetings are held in the library consuming two hours each, considering the time needed to prepare the room for con- ference use and to rearrange it as a library. Tying up the medical library daily for conferences has a discouraging effect on those who would make use of the collection, for they never know if they will find a "conference in session" sign on the door. Much of the librar- ian's time is wasted for she must haul her work away to some other spot, as the library is usually darkened during conferences, or just sit and do nothing while a conference is in session. Much of her workroom space is lost for library purposes because a large X-ray viewing box and the other paraphernalia used for conferences must bo stored there. In all throe of those hospitals there are conference rooms that could bo used for these purposes instead of the library. True, they arc not furnished with comfortable easy chairs, or the location is not quite as convenient, but other space is available and should be used, rather then interfering with the library. 37 One of the class II hospitals has practically ideal arrangements for conferences, with the medical library and conference rooms lo- cated in the same area but completely separate. There is one large room for professional meetings requiring attendance of a majority of the staff and smaller conference rooms for meetings of smaller groups and boards. Of the eleven class I hospitals visited only three used the library's quarters, or parts of them, for conferences, aside from meetings of journal clubs. At only one of the three hospitals do the meetings seriously interfere with library use. In this particular case the medical library has one room for journals and books arc housed in a portion of a second, vdth the remainder permanently ar- ranged for meetings. Meetings held in the second room interfere with use of the book collection, but more serious is the fact that entry is only through the journal room where clinics are hold by the staffs of various services, thus denying access to the entire library for throe to four mornings a week. 3. The medical library should be attractively and comfortably furnished vdth stress on good lighting. (Further, it should have the necessary special items of library furniture and equipment for its operation.) Attractiveness and comfort are conducive to use of the library and within the bounds of financial limitations every effort should be made to make the library as attractive as possible. Good lighting, both artificial and natural, is essential aid the adequacy of the latter type should bo considered in assigning a location for the library. Comfort, of course, can be carried too far, and it has al- ready been indicated above that while there should be some easy chairs available for casual reading, these and overstuffed sofas should not be present to the exclusion of furniture that is more practical for the research worker or student. Generally speaking, it may be said that the medical libraries in the Amy's class II hospitals are attractive, with eight of the ten being so classified., Of the two that do not fit into this group, one is dull and drab because it is furnished only with easy chairs of dark brown color. It doos not have good natural lighting, and al- though equipped with the fixtures to give good artificial light, it is included in a strict electricity conservation campaign with the result that the medical library is always dark and uninviting. The other is adequately lighted, but tables and chairs arc crowded into the two long and narrow rooms that house the collections of books and journals. The atmosphere is far fron inviting,and the person seated at a table is inconvenienced by having to move every time another wishes to pass. Of the eight that arc good some are exceptionally well furnished. One has commercial library furniture and shelving, colorful upholstery 38 and carpeting, and specially designed draperies. At another there must be an especially good carpenter shop on the post for its tables and shelving, although locally built, would do credit to any cabinet- maker. A third, while attractive enough in general, has not been so fortunate in the local construction of its shelving, which was ap- parently designed by someone totally without library experience; uniform distance between shelves was used, a distance that turns out to be inadequate for medical books and many of them have to be turned on their sides. It is almost impossible to make ary generalized Statements cover- ing the degree of attractiveness of the medical libraries in the eleven class I hospitals visited. In general, they arc much less attractive than those in the class II hospitals, poorly furnished and equipped. Of the elevon, three may be said to be well furnished, attractive and comfortable; two could be classed as fair, and the remaining six range from poor to terrible. All of these in the last category are of the type that has no library attendant of ary kind. The rooms are kept locked, and no one takes an interest in the condition of the medical library or apparently cares if it is used or not. In two of them it was apparent that the library was little more than a store- room for books, and no real library will ever develop under those conditions. In two others it was recognized that the medical library was uninviting and there was expressed intention to remove it to other quarters with better furnishings. All of the class I hospital medical libraries will be better off for having library furniture and equipment placed on tables of allow- ances. Steps in this direction have already been taken at the Sur- geon General's Office. Standardization for this purpose is a long term project, however, and these libraries are suffering in the mean- time. Quartermaster items, such as a typewriter for the medical li- brary, tables and chairs that are already standard items of issue, have been authorized within the last few months for these libraries. Unfortunately, little heed was paid to the advice solicited by the SGO office responsible for this work from the staff of the Army Medi- cal Library in deciding what items of furniture should be standard- ized for the medical library. The final list has such things as easy chairs and sofas and a student chair with arm for writing authorized on the basis of one per professional officer assigned. It is appar- ent from such items as these that the misconception of the medical library as a conference room, an idea that has been deplored else- where, is being fostered. U. 'Space for the medical library. Both items D and E of the statement of standards or principles are concerned with space for the library and will be discussed as a unit under this heading. 39 Unfortunately, no standards of space have been developed in specific relation to medical libraries, whether in hospitals or other locations. In their book on the American Public Library Building, Wheeler and.Githens have established that one square foot is required for each ten volumes, and thirty square feet per seating space re- quired, a figure that includes an allowance for files, desks, etc. The standard of one square foot per ten volumes is based on general library experience, and it is found that at the -H-rmy Medical Library six volumes per square foot for medical books and journals is closer to actuality. Assuming a library of 3>000 volumes and allowing one- third of that amount for future growth, a floor area of 666 square feet is needed. It would be equally easy to determine the amount of space needed for seating if there were some standard devised to say hov/ many seats should bo provided per hundred staff members, or by some other cri- teria. The visits to libraries have not helped in this respect. Some of the class II hospitals which seemed at first glance to have ample seating space were later observed to be filled to overflowing. Others that appeared to provide too few seats wore used so little that the space was more than adequate. This factor will have to bo determined locally on the basis of the maximum seating capacity re- quired at any given time, pending the development of standards based on more detailed study. In the meantime it can safely be said that no class II hospital should provide seating facilities for less than twenty and no class I hospital for less than eight. Twenty seats for the above hypothetical library brings the total floor area required up to 1,266 square feet. Noticeably lacking in the class II hospitals, and not so urgent- ly needed in the class I hospitals until and unless library personnel are authorized, were two areas that are essential, an office for the librarian and a workroom. Not one of the libraries in the class II hospitals visited had an office for the librarian. Two of them have fairly large-sized workrooms in which the librarian also has a desk. And only one other has a workroom that is separated from the reading room. The librarian's office may simply be a partitioned part of the workroom, but some place where she can conduct administrative work and personal interviews is essential. The lack of a workroom was found to be a considerable handicap in the remaining class II hospi- tals. The most serious complaints about this omission came from the users of the libraries where this situation exists, because concentra- tion is required to assimilate medical literature and the noise of typing and other tasks is disturbing. The worst handicap to the librarian is that she cannot leave her work out. New books being processed for addition to the collection must be carefully put away in locked cabinets or other secure places; otherwise they arc borrowed before the records arc completed. For a combined workroon and office for the librarian, a total of 3^0 square feet must be added to the area for the library. 40 RECOMMENDATIONS (Chapter II) 1. Finances. It is recommended that the formulas for class II and class I hospitals bo tested for the Fiscal Year 195U budgets for these organizations} since estimates have already been submitted for 19^3• It is further recommended that the formulas be used to test the individual budgets for Fiscal Year 19^3 to determine if there are gross inequalities remaining and that such steps as may be taken to eliminate them be authorized. The formulas should be adjusted to in- clude changes in the prices of medical books and journals, and to take into account any other factors that have not been recognized by the investigator. 2. Personnel. a. Library personnel in the class II hospital medical library. 1) The nine chief medical librarians who have had no formal training in medical bibliography and librarianship should at- tend a university summer course at Army expense. Through this train- ing five of the librarians will become fully qualified medical librar- ians and the services of the remaining four will be greatly improved. 2) The medical librarians of the two medical center hospitals have been included in the above group because a knowledge of the problems of medical library work is necessary to the adminis- trative librarian. However, a qualified medical librarian at GS-7 grade should be authorized for each of these installations. 3) Examination should be made of the duties and responsibilities of the chief medical librarians to determine the proper Civil Service grades. In doing this, consideration should be given to the standards of the Veterans Administration, which call for GS-7 to GS-9 for medical librarians and GS-9 to GS-11 for administra- tive librarians. In the light of this examination, definite state- ments cf the qualifications required for these grades should be pre- pared, and they should be followed in employing librarians at any class II hospitals activated or reactivated in the future, and in replacing the presently unqualified librarians as their positions become vacant. U) It is expected that the medical librarian by her services^wi11 conserve the tine of the medical professional staff. In like manner the time of the librarian should not be used up by the performance of a majority of the clerical tasks of the library. The two medical libraries that do not already have a clerical assistant should be authorized a civilian clerk, GS-3 to GS-U- In the four where military personnel are employed in this capacity, they should be removed from work in the medical library and replaced with civil- ian personnel. 41 £) In part the recommended increases in the GS grades of the medical librarians will recognize that they are mem- bers of a profession of their own. This recognition should go fur- ther to give the librarian the responsibility and authority for the professional library aspects of her work. This is especially to be desired where the librarian is qualified in her profession,. 6) Professional development of the librarian increases her knowledge of her chosen field and results in improvement of her services to the professional medical staff. It should be encouraged by the following means: a) Receipt of essential professional libraiy literature, both that relating specifically to medical libraiy work and also to general library administration in the medical libraiy. b) Authorization of expenses to the annual meeting of the Medical Library Association and occasional attendance at the more general meetings. c) Authorization of expenses for a visit to the Army Medical Libraiy to learn more of the collection and services of this national medical libraiy, and of expenses for attendance at such institutes or training classes as may be scheduled in the future by this institution for the benefit of Army Medical Service librarians' in field installations. b. It is recommended that the Army Medical Service author- ize professional libraiy personnel and assistants for the total li- brary program of class I hospitals on the basis of allocations given in AR 680-^0 (quoted above), with due consideration of the propor- tionate amounts of professional time required for medical library work in the various types of hospitals. Provision should be $Hdo for the authorization of funds for attendance of the librarians assigned to medical library duties at such institutes or training classes as may be scheduled in the future by the Army Medical Library for the benefit of libraiy serv- ice in field installations of the Army Medical Service. 3. Reporting. It is recommended that a monthly reporting form for use by all Medical Service libraries in the field be pre- pared and its use required. Such a report form should include sta- tistics on the following: book stock, acquisitions, withdrawals, circulation, indefinite loan accounts, reference questions, inter- library loans, and photostats and microfilms obtained. In addition there should bo a remarks section for comments on the statistics reported and for comments on library procedures, needs, and plans. U. Hours of Opening. Recommendations on hours of opening for the medical libraiy depend on the personnel available and the sched- ules of hospital operations. The following generalized recommenda- tions may, hewever, be made: 42 a. The medical library of the class II hospitals should be open for an absolute minimum of Uh hours per week, and more as the education and training program requires. At least six hours of this should be evening time,with the chief medical librarian on duty. b. In the class I hospital the medical library should be open under supervision of some sort during day duty hours. Physical Conditions. a. Since each hospital is different in plan and arrange- ment, no specific site for the medical library can be recommended. In deciding on a location or reconsidering the present one, the ob- jective should be to make the medical library as easily accessible as possible to the greatest number of professional staff. If this turns out to be the administrative area, the library should not be so placed as to give the idea that its users are under surveillance. b. It is recommended that the reading room should be available at all times for research and study, and that conferences or other meetings be held in roons designed for that purpose. c. It is recommended that the medical library be comfort- ably and attractively furnished; that it provide seating and working space for research and study as well as more comfortable furniture for casual reading; and that it be equipped with such special items of library equipment as catalog cases, journal display racks, file cases and book trucks. d. It is recommended that adequate space in terms of the number of volumes to be housed and readers to be seated be assigned to the medical library. The space may be divided, with a storage area in a less critical area for such volumes as are not used often. e. An office for the librarian and a workroom should be provided in all class II hospital medical libraries, and similarly in class I hospitals when library personnel are authorized. 43 CHAPTER III THE COLLECTION OF THE MEDICAL LIBRARY Because of the lack of a brief, adequate and up-to-date check list, no effort has been made to .check a list of specific titles at each of the medical libraries visited. Two of the larger libraries were rather thoroughly checked by Arny Medical Library experts in medical literature who accompanied the writer. The collection of the Remainder have been checked in a general way by observation of the boohs on the shelves, looking especially for late editions of stmfi- ard. texts, presence of obsolete titles, duplications, and indexes to journals. Consideration was also given to the size of the collec- tion and the number of journal titles received in relation to the sfze of the professional staff, research, training program, and mission of the hospital. Unfortunately, adequate standards of size of the collection for a hospital medical library in relation to the professional staff and the training-program have not been developed for A^ny or .civilian hospitals, Probably such standards would have fittle meaning in any case for the size of the collection comes as a result of fulfilling the needs, present and anticipated, of the professional staff, ft is more important to place some sort of limitation on the size of the collection, to insure that it remains a working collection and is not holding onto everything it receives simply to become a large warehouse of medical literature. There is no point' to entering into competition with the large.university medical librariesj rather their resources and those of other medical libraries should be used by the Army's medical libraries to supplement their collections with the more unusual items that are needed only occasionally. But it is also important that the generosity of these institutions be ppt imposed on to the extent that the Army's libraries call on them for items that are needed frequently- As working libraries, those in Army hospitals should have th^ essential texts and reference works, and the policies should be established on the extent of files of specific journals titles to be obtained and retained for definite periods of time. A. Quantity and Qualify of the Collection. It is practically impossible to discuss the collections of the class I and class If hospitals at the same time. Because of their greater degree of permanence, the class II hospitals have built larger and better' collections. They have been supervised by a librarian or someone acting in that capacity, and more direction has been given to the growth of their collections.. The training program and objectives of these hospitals have made larger and better COlleQtiona a necessity. 44 BOOK AND JOURNAL COLLECTIONS OF MEDICAL LIBRARIES IN CLASS II HOSPITALS : BOOKS Bound Journals Total Volumes Number of Current Journals HOSPITAL . JT , * Number Number on in- definite loan Total Books :in Library Brooke ; 4,000 2,500 6,500 2,000 8,500 192 Arny and Navy, 1,700 800 2,500 1,700 4,200 135 Madigan . 2,700 8oo 3,500 700 4,200 110 Fitzsimons . 2,100 1,200 3,300 2,897 6,197 157 Beaumont . NA NA 2,500 1,1*50 3,950 102 Percy Jones . NA 1,050 NA NA 4,000 129 Letterman : 2,167 928 3,095 it,085 7,180 200 Murphy : 300 150 U50 700 1,150 83 ■Valley Forge : 1,180 814 l,991t 2,100 b,09U 165 Walter Reed : 3,100 1,400 l»,5oo 500 5,000 150 In the class II hospitals there seems to be some relation between the size of the professional staff and the collection. The range, at the time the visits were made, was from l,l>0 volumes at the smallest class II hospital to over ^,000 at the four largest. These larger hospitals also have the most extensive training programs. The hospi- tal with the largest collection, over 8,^00 volumes, is also one of the farthest from other good medical library facilities, civilian or Army. But as has been indicated previously, mere number of volumes is not a good measure of the excellence of a library. For one thing, the texts and monographs included in the collection should be of recent date to provide the latest information. Only £0^ of the class II hospitals can be said to show up well on this score. In testing them numerous volumes from the shelves were examined at random at each of the libraries to see if a large proportion of them were pub- lished within the last ton years. Observation was also made to see if the latest editions of standard texts were present in the collec- tion. Of the ffve that do not fall within this class of being up to date, three had their collections disrupted when the hospitals were closed. The provision of more generous funds in the future will result in more up-to-date collections. Total number of volumes does not indicate the amount of medical literature available in ary one medical library because it does not take duplicate copies into account. Nowhere was it found possible to get a count of titles to give more idea of the extent of coverage. 45 Six of the ten libraries showed heavy duplication both within the libraries themselves and copies out on indefinite loan. In the three hospitals that had been reopened recently this duplication was accounted for in part by the fact that they had been sent books, many of them in multiple copies. Two of the libraries had received by the same methods large quantities of handicraft books} presumably for use in occupational therapy programs, which have no place in the medical library and yet are reflected in the total nunber of volumes held by these libraries* The practice of allowing books out on indefinite loan has a serious effect on the collection of the medical library. Only two of the ten class II hospitals have any policy to keep indefinite loans at a minimum. In one of these, although the policy is formally recorded in hospital order, it is not enforced. It is difficult to settle the argument between doctors and librarians on this question of indefinite loans, although if the majority is to be benefited the answer should be obvious. Individual doctors, particularly the higher ranking chiefs of services, feel that they must have books in their specific fields at their places of work. But from the library point of view those that are so lent are completely lost to the library, and there is a serious question as- to how much use is made of such books. The percentage of the collection out on indefinite loan ranged from 2£ to 33% of the total collection, usually at the higher end of this bracket rather than the lower. For all practical pur- poses, a fourth or more of the books are not available to the entire staff, and the sad part of it is that ordinarily the books wanted on indefinite loan are the latest ones. At one of the hospitals, where the librarian could get no help from the library committee on curtail- ing the amount of indefinite loans, lists of new acquisitions were discontinued because they merely amounted to invitations to the pro fessional staff to call for the latest items on indefinite loan. The demand of professional men that books be assigned to them on permanent loan demonstrates lack of confidence in the medical library. It represents an attempt on their part to overcome library deficien- cies individually by making sure the materials they are likely to consult will be on hand when needed. This attitude is not at all surprising for personnel working in the class I hospitals v/here organ- izing and servicing medical literature has been neglected. By build- ing a vigorous program of medical library service in both types of hospitals, the demands for permanent loans will be decreased. In every case the collections are general, in that they include literature in all the fields of medicine represented by the profes- sional corps of the Army Medical Service. It equally may be said that wherever there is any specialty of the hospital, such as sur- gery or cancer, that specialty is reflected by completeness and ex- tensiveness of that subject in the collection of the library. Only in one instance was this found not to be true. Here the chief of the 46 predominant service, while well versed in his field, could not recog- nize the need for literature for his subordinates. Nurses and interns at this hospital complained to the librarian about the lack of such literature, but it vias not within her power to do anything about it. VJhile the above general assessment of the collections in the med- ical libraries of class II hospitals is not particularly encouraging, the conditions of the collections in the class I hospital medical libraries is extremely discouraging, so much so that little can be said about them. In the first place, these collections are small, ranging from 270 volumes to 2,000 in the eleven hospitals visited. In every case it was found that a high proportion of the books, usually the-newest ones, were out on indefinite loan. This propor- tion ranged up to ^0% in the case of the library with only 270 vol- umes total. Even more discouraging is the fact that without exception these libraries included in their holdings multiple copies of old editions of standard v/orks, often without the latest edition present. It may conservatively be said that one-third to one-half of every one of these collections could be disposed of and better and more efficient libraries would result. B. Journals. It goes without saying that journals arc more important to the professional man than are books. It is in the periodical literature that he first learns of new developments which are later incorporated in standard texts and expanded in monographs. Consequently, special attention has been given in the visits to receipt of current jour- nals, extent of journal files, and policies, if any, in respect to the retention of journal volumes in the library. A tabulation of the collections of the class II hospitals reveals that there is at least a rough correlation between the number of cur- rent journals received, the size of the staff, and the extent of the professional training program. The hospital with the smallest staff subscribes to the fewest journals, but it should be mentioned here that this hospital is below the standard proposed in the section on finances, since it has less than 100 journal titles. The worthiness of this standard is upheld by the fact that the next smallest hospi- tal, with only four more staff members, has well over 100 current journal titles. The largest hospital in terms of staff docs not fall in line with the other class II hospitals in the number of current journal titles, but this is accounted for by the presence of other medical libraries with journal holdings on the same post and by the excellence and closeness of other medical library facilities. Seven of the eleven class I hospitals visited fall below the 60 journal titles considered as essential for any hospital regardless of size, as proposed in the section on finances. One has just a little more than half this basic number, with 3h titles, the others having 37, 38, h0(2), ^0, and respectively. All of these hospitals need 47 to give reconsideration to the proportionate amounts of their funds -they are spending for books and journals. Surprisingly enough, a policy of routing journals to the profes- sional staff members was found in only two of the hospitals visited. One of these was one of the larger class II hospitals where almost the full time of one clerical worker is consumed in routing journals and keeping track-of journals so routed. The other was a class I hospital where the smaller number of journals and staff meant less of a clerical problem. The practice is to be deplored on the basis of personnel time consumed and, even more important, because the new- est journals are never available in the library until they are a month or more old. Accumulating files of bound journals to fulfill the daily needs of the professional staff in research and training programs is one of the major jobs of the medical librarian in the class II hospital. In several of the hospitals completing files of essential titles has been extremely difficult. Itoy gaps resulted under the automatic distri- bution system when a title might be an item of issue for several years, dropped for a year or so, and then resumed. Sometimes careful thought has not been given to what should be removed as excessive to the needs of the hospital, with the result that files are disposed of only to be purchased again a few years later when need for a file of that particular title was again felt. At one hospital a high rate of staff turnover had had a drastic influence on the journal files because the library committee operated under the policy of supplying whatever journals were requested by the staff. Iv&ny of the ''pet" journals were found later not to be of general application and were discon- tinued as the interested individual was-transferred elsewhere. At the same time this committee did not give-really careful considera- tion to titles of more general use; consequently, there are now many gaps in the files. Whatever the cause for gaps in the files of essential journals, it is an indisputable fact that the obtaining of journals after their publication is a time consuming and costly business. Great care should be taken by the library committee in its annual examination of the journal subscription lists to make sure it is not putting the librarian in the position of having to scurry around searching the country for. missing volumes at some future date. These injunctions also apply, to a lesser extent of course because they need not have such, extensive files, to the class I hospitals. It was found that only two of the class II hospitals have any established policy as concerns binding and retention of the journals received. One of these binds only those that are indexed in the Quarterly Cumulative Index Medicus; at the other the library commit- tee has considered the problem and decided on what titles shall be bound. In the remaining eight all journals to which the medical libraries subscribe are bound. This is not the result of an active policy but of the acquisitive instinct. With space limitations for 48 medical libraries in class II hospitals being what they are, careful consideration should be given by the library committee in these hos- pitals as to whether or not it is necessary to bind and keep every- thing received. The librarian at one of the class II hospitals has estimated that if all titles received are bound, an additional 25 feet of shelving space will be needed each year. The question of what to bind and what not to bind can only be decided by the local library committee in consultation with the librarian. Only three of the eleven class I hospitals visited have any pol- icy concerning the journal titles to be bound. One binds five titles of 94 received, one binds 16 of 55 and the third binds 20 of 75* One other may be said to have a policy if the decision to bind all journals as completed can be considered a policy. Except for one of these libraries that has the policy of keeping issues of journals it does not bind for only two years, they all have great quantities of unbound journals. In some crises these unbound files extend back as far as 1941 and take up whole walls of shelving. One of the libraries is even saving a few volumes of journals that have long since been discontinued or are no longer on the subscription list of the library. Obviously, these great quantities ,of unbound journals create a housekeeping and space problem. They are so seldon used that they are not worth the space they occupy, especially when thought is given to the difficulty of locating a specific issue in these great masses of journal issues. Eight of the ten class II hospitals have set goals of comple- tion for their journal files. However, it is very difficult to generalize on this subject for there are almost as many goals of completion as hospitals. But they may be grouped as follows: 10-14 years, six hospitals; 5 years, one hospital; and 3 years, one hospital. It is disturbing that three in the first group have set their goals by year, 1938, 1939, and 1940, rather than by some period such as ten years. The implication is that they intend to continue adding to the files from, these dates onward, ad infinitum. Space again enters into the question, and there is the necessity for thinking of these libraries as the working rather than the storage type. Ten-year files, with certain carefully considered exceptions in the form of basic journals and those in the field of a hospital's specializations, would certainly fulfill the needs in almost all cases. On those rare occasions when something older is needed, the extensive holdings of nearby university medical school libraries or of the Army Medical Library are available. Since the hospital with the five-year goal of completion is one of the smaller ones, and since it is also located close to good libraries in one of the country's heaviest concentrations of medical library facili- ties, this goal is probably adequate to its needs. On the other hand, the hospital with the three-year goal is one of the larger ones with a big professional training program and much research, and is far from any large medical library. In this case a larger goal of completion is desirable. 49 The medical library of the class I hospital need not set goals of completion, but rather goals of disposition. Here more than ever it is essential that the files of journals be restricted, because there is not the personnel to see that they are properly cared for and organized for use. As a general rule, five years will be suffi- cient for those journals that are essential to the hospital, and those of an earlier date can be borrowed from other libraries when needed. C. Indexes to journals and abstracts. Indexes to journals are indispensable to any medical library because of the importance of journal literature to the medical pro- fession. where there must be limitations on the journal collections, as in the libraries of the Army Medical Service, the importance of essential indexes is increased rather than decreased; with a knowl- edge of where to go for the specific items found through them, all medical literature needs can be supplied. The number and types of indexes required depend on the type of hospital and the training and research programs. For the most part only the minimum is required by the class I hospital libraries. The basic index is the Current List of Medical Literature, published by the Arny Medical Library and distributed tree of charge to all Army Medical Service installations. At four of the eleven class I hospi- tals visited this index vias not found in the medical library or located anywhere else in the hospital. Subsequent check of records at the Army Medical Library showed that these hospitals had been receiving the index. Without any true explanation of why these could not be found, the Army Medical Library shipped complete sets (July 19^0 to date) to all installations where the Current List was not found. Since it is suspected that the issues were retained by the individual to whom addressed, it should be the job of the library officer to see that this publication is placed and retained in the medical library. Six of the eleven class I hospital libraries were found to have some issues of the Quarterly Cumulative Index Medicus, usually the last few years. This index is essential to these hospitals because the Current List1s present usable format dates only from July 19^0. The QCIM antedates this period and is useful as a journal literature index to cover, at a minimum, the last five years. One of the class I hospital libraries is purchasing two sections of Excerpta Mediea. This is a specialized treatment facility and the two sections fall within its field of specialization. Generally speaking, the index and abstract holdings of the class II hospital medical library must be more extensive for obvious reasons. The three basic items considered essential for these li- braries were found in all of them. These are the Quarterly Cumula- tive Index Medicus, the Current List of Medical Literature, and at 50 least the fourth series (although some have all) of the Index- Catalogue. . For these hospitals the holdings of QCIM should, and were found to, cover at least ten years, with some of them having con- siderably more. Lhile the holdings of the class II hospital medical libraries are good in these basic indexes, the same cannot be said about special- ized ones that cover fields of particular local interest. At the hos- pital where surgery is a subject of major interest, the library has only spotty holdings of the International Abstracts of Surgery, and the Tuberculosis Index is not to be found in a hospital that special- izes in that field. Only one of the hospitals at which considerable research is conducted was found to have holdings of Biological Abstracts and Chemical Abstracts. Another with an enormous research and training program had a few volumes of these but had had to drop them because of lack of funds. Four of the ten class II hospital libraries were found not to have any of the sections of Excerpta Mediea. The other six have from four to eleven sections covering their fields of specialization and general interest. This would seem to be a fairly important tool for the class II hospitals. The cost is high, but there is a lack of foreign journals in all these hospitals, and with the inability or reluctance of the professional staff to read foreign languages, this journal supplies an excellent means for keeping abreast of world- wide developments in specific fields. D. Book selection, including journals. kith the advent of the system for purchasing professional medi- cal books and journals locally in place of the automatic distribution system, the Surgeon General, in Code Letter IX-506, also set the re- sponsibility for book selection. The Surgeon General's Board for Review of Medical Books and Journals was established and the recom- mendation was made that similar boards be appointed at the local level. Included was the recommendation that the local board include the chiefs of the major services, the library officer, and a repre- sentative of the supply service. The theories behind this recommendation of board composition are several. One is that by having the chiefs of all services, none of the fields of medicine will be neglected. Another is that only pro- fessional personnel have the requisite knowledge of medical litera- ture for making selections. And a third is that because of their experience and training the chiefs of services have better knowledge than anyorib else of their particular fields and therefore have the best knowledge of what is needed in the way of literature. VJhile these are excellent as theories, there are several falla- cies to be found in the actual operation of such a board as a selec- tion agency. In the first place the chiefs of services are among the 51 busiest men in any hospital and it is difficult to get them together to consider purchases for the medical library. In the class II hos- pitals where there are from ten to fourteen or so chiefs of services, the board is very unwieldy and it is impossible to get them all to meet at one time. It has already been shown that the tendency is for the board or committee in such cases to degenerate to a one-man opera- tion, thus defeating the intent of the recommendation. It has been found in some instances that the chief of a service is not interested in the literature of his field and unable to see that it should be provided for his subordinate workers. At the opposite extreme, it has been found in other instances that the members of such a board are so. interested in their own particular fields that they neglect items- of overall interest to the work of the hospital. Practically all the hospitals have a board of this type. Its present composition and general functions have been discussed above in the broader sense of a governing committee for the library, and recommendations have been made for a change in its. composition. Only its role in selecting books and journals for the library will enter into the discussion at this point. Unless and until the class I hospital libraries are provided with professional library personnel, the entire job of book selec- tion must be borne by the library committee under the supervision of the commander. In the class II hospital the library committee has, or should have, an expert in library work and medical literature at hand, hhere the library committee actually holds meetings for the purpose of book selection, the .librarian does the ground work of collecting recommendations for purchase from various members of the staff, add- ing bibliographical data and information from reviews when obtainable. Whore the committee does not meet, she must secure lists from individ- •_uals, including the chiefs of services, and then present these to the'designated authority for approval. As a general rule, the librarian has no voice in the meetings. She is consulted simply for information as to whether the library has or does not have the book under discussion. Where the committee does not meet, she has some control over selection in a negative manner, through eliminating from her lists the titles she does not think are needed. The librarian at one of the class II hospitals has the power .to buy or not buy books recommended by the chiefs of services, depend- ing on the overall needs of the .library. She may also decide on the number of copies to bo bought in case several are requested. It is hardly coincidental that this library has one of the best rounded collections of any of the hospitals visited and has the best pros- pects for becoming a good medical library adapted to the needs of the installation. 52 The library committees of eight of the class II hospitals have adopted a purchasing policy that has major significance in making the most of the funds available. This policy concerns the purchasing of duplicate copies, and although stated in various forms the gist of all is that duplicates will be purchased only when there is a demon- strated need for them, aid even then in the minimum quantity. The objective of this policy, that of obtaining the widest possible cover- age of medical literature from the funds available, is entirely admirable • It is regrettable that there are no book selection aids designed specifically to call attention to all publications in medicine and allied fields. Medical journals that review books are of some help for this purpose, particularly in the class II hospital where the librarian makes it her business to know these journals and to examine them regularly. In recognition of this deficiency of the medical literature field, the Surgeon General has undertaken to publish lists of approved books and journals under the sponsorship of his Board for Review. These lists are issued twice annually, July and January, and according to librarians and library officers have proved very helpful. They are of particular value in calling attention to new editions of standard works. The main difficulty with these lists is that fre- quently they do not reach the persons for whom they are intended, the librarian and the library committee. Distribution is nade through the supply depots to the supply services of the hospitals. It was discovered on the visits that in four of the class II hospitals and seven of the class I, those lists had not come to the attention of the librarian or library committee but had been retained in supply. In one or two instances the lists could be borrowed from supply, but had to be returned. The reason given for retention of these lists in supply was that they had to be there to chock prices on them against those on the purchase requests from the library. Obviously, lists issued two times a year cannot be accurate for vary long, as far as prices go, and furthermore Code Letter IX-506 gays that these lists will include approximate prices. It should be apparent without argument that the purpose of these lists is defeated if they do not come to the attention of the persons responsible for selecting books and journals for the medical library. E. Procurement of medical professional books and journals. Since the establishment of allotments for books and journals for each hospital} their procurement has become a local matter as non- standard. The established procedure is for the items selected by the library committee to be listed on purchase requests and forwarded to the Purchasing and Contracting Clerk of the Supply Division in a class II hospital, or through supply to the central purchasing and contracting office of the post for the class I. Procurement of books and journals is taken over at this point by these agencies. It was found during the visits that the purchasing officials more often than not do not have any understanding of the problems involved in pur- chasing these items. 53 To make the local job of purchasing easier and to secure the most books for the money, the Armed Services Medical Procurement Agency annually awards a contract'- for medical books to the lowest bidding dealer. The contract is' awarded not on a blanket discount rate for the supplying of all medical bookss but on the basis of a listing of the more important medical publishers with individual dis- count rates on the publications of each of them. For the Fiscal Year 19^2 there are 2u publishers listed on the contract. It is mandatory that all medical installations procuring medical books buy from the contractor all those issued by the publishers listed on this con- tract, except those items that may be obtained under the Federal Supply Schedules. •Whan a-book is not obtainable from cither of these sources, the local purchasing agent may procure it from the publisher, another dealer, or a local bookstore. To adhere strictly to the general reg- ulations governing purchasing, however, and most of the purchasing agents do so, he is required to get two price quotations before pur- chasing a book or any other item that is not obtainable under a con- tract. It has been found in the course of the visits that the usual source for the purchase of these items is the publishers, with occa- sionally a local- bookstore supplying them, and in two instances a dealer. No matter who the final supplier may be, correspondence is involved, resulting in delays and the expenditure of much more money in the form of personnel time than is saved by getting quotations. During the course of the visits it has been found that the book procurement process is a slow one. This is partially due to internal workings of the supply organization of each hospital and in part to the dealers that have been selected so far by the' Armed Services Med- ical Procurement Agency. According to reports of librarians and library officers, anywhere from six weeks at a minimum to three months and longer is consune d between, the time of forwarding a purchase re- quest to a purchasing section -and receipt of the books in the medical libraiy. Much of the local share of this lapsed time is consumed in the details of writing purchase orders, checking prices to make cer- tain that those put on the purchase order are current and exact so that there will be no difficulties in payment by the disbursing office. Many of the purchasing agents are so cautious in this matter that they even write to the contractor for quotation of exact prices be- fore writing purchase orders; this despite.the fact that the supply bulletins and memoranda state that the contractor is hot to be con- tacted unnecessarily for price verification and that he will bill at the correct price whether higher or lower than the one shown on the order. ' TJhen ordering from the contractor, one of 'the hospitals avoids the delay involved in correspondence on prices by using DD Contract Form 19, War Department Delivery' Order. On this instrument changes in price can be made without affecting payment of the bill. 54 Another internal delay comes in receipt of the books and the making of receiving reports. In all but one of the hospitals visited books are addressed by the shipper to the supply officer. At the single one in which they are addressed to the medical library} avail- ability of new medical books to the staff is speeded up greatly. The librarian at this hospital makes an informal report of receipt to supply and the formal receiving report is made up in that office. This procedure eliminates lengthy delays due to partial shipments. Supply divisions are reluctant and usually refuse to release partial shipments of books ordered on any given purchasing document. Yet frequently the dealer sends part of the order while he secures from publishers the remaining books on the order. The result is that needed.books are present in the hospital but must await the process- ing of red tape before they can be used by the prefessional staff. The other major delay may be charged to the dealers that have been selected by the ASMPA, different ones for the two fiscal years, 1951 and 1952. The poor deliveries and service of the two used so far point up the fallacies of selecting contractors solely on the basis of low bid and of authorizing an agency that knows nothing about the book trade to award the contract without advice from ex- perts in the field. It must be admitted, however, that from all reports the services of the 1952 contractor arc a considerable im- provement over those of the 1951 agent, but the 1952 dealer still does not measure up to the standards of a regular book jobber 'who carries quantities of books by all publishers in stock. It is this lack of a book stock that makes so many partial shipments necessary. Because of the poor services of the 1951 supplier, funds were lost to many of the hospital libraries through his failure to deliver or cancel before the end of the fiscal year. Cases have been reported in which this dealer did not supply currently published books vitally needed by medical staffs and gave no reason for not doing so. In addition to the delays in delivery and generally poor service of these contractors, it is further submitted that a contract of the type awarded by the ASMPA is neither economical nor efficient. The contract for 1952 covers only 21 publishers. Of these there are a few that arc strictly publishers of medical books, while others are university, technical, and general presses that have more or Hess strong medical lists. A rough grouping of the discounts offered on the contract rcteals that there are two publishers at less than 20%, thirteen between 21 and 31%3 two at 35%3 two at 50%3 ^nd one at 70%. Considering only the strictly medical publishers on the contract, the discount offer is less than 20% on two of the publishers, 20% on four, 25 to 29% on three, and over 30% on two. It is conceded without argument that the 21 publishers on this contract would cover the bulk of American books in the field of medi- cine and a considerable portion of those in allied subject fields. It has been noted on the field visits, however, that books of pub- lishers not on the contract are bought, and while those may bo few 55 in number, the added costs and difficulties that result from their procurement from non-contract sources are out of all proportion. The usual sd urce for them is the publisher who offers no more than a 10^ discount. then local bookstores or jobbers are used, as is some- times the case, the discount is from 0 to 10^. In addition to the low discount rates, administrative costs are high because of the necessity for correspondence to secure quotations, end the writing and.processing of separate, often individual purchase orders, for such books; and with this procedure variously estimated at a cost of from.six to twelve dollars the routine becomes ridiculous. In contrast to the type of contract established by the ASMPA is the one recently awarded by the Federal Supply Service, and which is in effect from December 1951 through November 1952. In a new section of the Federal Supply Schedule, Class 35 5 Part I, Section B, the FSS has awarded an all-inclusive contract for the supply of medical books. By the terms of this contract, the Chicago Medical Book Company is the authorized supplier of medical books, defined as ''books in the medical field that are ordinarily used by a trained physician or medical technician in the practice of his profession; included in this category aro books relating to Veterinary Medicine, Surgery, Dentistry, Dietetics, Nursing and allied fields..." The discount rate of this contract is 20^ for one or more copies and time of de- livery is two days. Wile no brief is made for this particular dealer, it is worthy of mention at this point that his establishment has been visited by the Head of the Order Section, Army Medical Li- brary, who reports that he is a true jobber with a large warehouse of books in which are represented the publications of a great majority of the publishers in medical and allied fields. The suggestion is made,that this or a similar contract would, despite the fact that the average discount rate is sometimes lower than that obtained by the ASMPA, be more economical in the long run. It would reduce the time and effort required at the local level to purchase books and obtain a higher discount rate for those publishers not covered by the present ASMPA contract. Because of a large stock and extensive knov/ledge of the medical field, such a jobber would give much better service than has been offered in the past. It should be noted that the two-day delivery time, even if it only means that the order will be shipped within two days, contrasts enormously with the thirty-day normal,and twenty-day special, delivery time of the ASMPA contractor as recorded in the 1952 contract. VJhile the picture concerning local procurement of medical books is confusing, slow, uneconomical, and inefficient, it is clear and' concise as compared with the current practices for obtaining journals for the medical library. The following methods for selecting sup- pliers ' of journals w^cro found to be in use at various hospitals: 1. Purchase from the dealers listed in the Federal Supply Schedule, Class 35} Part II, "Periodicals and Law Books." 56 2. Purchase from dealers selected on the basis of competitive bid. 3. Combination of 1 and 2. 4. Awarding a contract to a supplier without competitive bidding by other periodical agents. Use of the fourth method is obviously improper because it does not follow prescribed procurement procedures. It was found only at three of the class I hospitals. In each case no discount was given by the agent and in two of them it was noted that the agent was the same who had given a substantial discount to other hospitals that had issued their subscription lists on a competitive bid basis. The first method and the third take advantage of sources already established by the Federal Supply Service. There are de out ten deal- ers listed in the named portion of the Federal Supply Schedule who supply journals in medical and allied fields. They are scattered all over the United States} predominantly in the eastern portion, however, and offer varying discount rates on the journals they have contracted to supply. while there is the advantage of established sources, there are two disadvantages to use of the FSS agents.. One is that up to ten purchases orders must be made to cover a hospital's journal sub- scription list; and since the FSS listings would not cover all those needed by a class II hospital, in most instances, there is still the necessity for securing bids for the remainder. The other is that the discounts offered by these dealers are usually simply for payment with- in a specified time, such as 2^ for ten days, etc. A check of 22 of the medical titles listed against the prices of a dealer's catalog reveals that in 19 cases the prices of the FSS list are identical with his list price; in two cases the FSS price was one dollar less ' and in one, twenty cents less. At one hospital the third method had been carried to such an extreme as to be absurd. Purchase orders had been made to the FSS dealers for all of the hospital's journals listed in the schedule. Bids had been asked on the remaining journals by title. The end result was that the purchasing clerk had written a total of thirteen purchase orders to cover the 129 journals that the hospital buys. The second method seems to ccnflict with the mandatory use clause of the above named supply schedule. It is to be noted, how- ever, that the Federal Supply Service is cognizant of the possibility that a better price can be obtained by awarding the entire subscrip- tion list to a single dealer. The mandatory use clause says the schedule will be used except "when these items (including medical journals) are purchased at a price advantage on a combination plan known in the trade as 'Club,' 'Premium,' or 'Special.'" V/here this practice of asking for competitive bids on the entire medical journal subscription list was used it was found that the hospital had secured a discount on the total bill of approximately 8%. In addition 57 to this price advantage there are the obvious administrative advan- tages of writing a single purchase order and paying a single bill, whether it cover 2£ journals or 200. All but two of the class II hospitals visited and three of the class I follow the practice of having the agent supplying journals address them directly to the medical library. This is a sensible ar- rangement because only the first issue of the year of a journal must be put on a receiving report. By this system the journals are avail- able immediately to the professional staff members. Under the system of having journals mailed to supply, there are inevitable delays, for despite the good intentions to make daily deliveries, other busi- ness sometimes prevents this. In the two class II hospitals where this practice is followed, supply was needlessly duplicating the work of the library in maintaining a record to check in each issue as it arrived. Such a record is essential in the library itself to insure that all issues have been received so volumes will be complete for binding. F. Disposition of Excess Books and Journals. SR tO-UO£-£, "Medical Service - Permanent File of Medical Litera- ture /' 1£ August 19k9, establishes the Army Medical Library as the agency to receive books and journals excess to the needs of medical installations of the Arny and Air Force. This regulation is further implemented insofar as the Army is concerned by SGO Code Letter IX-J>06. This letter instructs} as do the regulations, that excess jour- nals will be shipped on government bill of lading, or by other method if the quantity is not sufficient for this, to the Director of the Army Medical Library, and will bo accompanied by a general descrip- tion of the contents. In only one installation during the field visits was it found that there vias any difficulty concerning the disposition of excess journals under these instructions. In this particular class II hospital, the supply officer had refused to use local funds to pay the cost of shipping. For books, the general instructions of the regulations are specif- ically defined in Code Letter IX-£06, which says that with certain exceptions serviceable medical books excess to the needs of an instal- lation will be listed and the list submitted through the distribution depot to the Acquisition Division of the Army Medical Library. The Army Medical Library will indicate desired books, and advise the sta- tion through the distribution depot concerned. It is up to the dis- tribution depot to authorize disposal of excess books as surplus through salvage when shipping instructions are not received from the Army Medical Library within thirty working days after the submission of the original list. 58 These instructions are entirely adequate and would dr a good job of getting rid of obsolete books in Arny hospitals except the conti- nental armies are somehow' entering the picture. Exactly how this is being done, whether through the Army Surgeon or through the Army Librarian (Special Services) is not known, but the results are. Dur- ing its lifetime, one class II hospital, an activity, had received from various hospitals in its region that had been closed after World War II numerous copies of many old editions and superseded texts. Much of its shelf space is consumed by handicraft books once thought to belong in the medical library because they were assigned reading for the patients "undergoing occupational therapy. In an effort to clear its shelves, the librarian and library committee thoroughly surveyed the collection, marked obsolete and out of scope material for disposition, prepared the proper lists, and submitted them as required. The list amounted to more than ^00 books. Three months later the distribution depot sent a listing of Army hospitals to which 200 of the books were to be shipped and identified the books to be sent uo each. Six months later no further word had come on the remaining 300, which were still on the shelves although marked with a disposition symbol. Apparently, much the same sort of thing is being done in another continental army area. At one of the class I hospitals visited, the library officer exhibited a box of about 2> books that had been dis- carded from the medical library of another class I hospital in the same area. There were copies of every one of these books already in his library and, in fact, he had planned on disposing of the copies already on hand. Evidently a list had been circulated among the hospitals in the area asking if any of the books were wanted and someone had checked these 23 without consulting the library officer or his files. This is a local problem and is not the issue here. The point is that someone had consumed a good deal of time and effort in both these Army areas in listing and circulating lists of super- seded editions when it is probable that every hospital library has copies of them that are of no value. At two of the class II hospitals that were closed in 1950 and then reactivated, the disposition, or rather lack of disposition, of excess books has caused a tremendous amount of work. Both of them received on reactivation great quantities of old medical works. One even inherited eight and ten copies of old editions of texts that had been used in ASTP courses during World War II. 'Unfortunately, in both instances all this mass of valueless material was integrated into the collections, along with cataloging, classifying, and shelf- listing of them, more to make an impression with the size of the collection than anything else, it is presumed. Currently, the librarians at both of these hospitals are hard at work removing 99^ of these from the records and the collections, doubling the wasted effort• 59 RECOWENDATIONS (Chapter III) 1. The Collection. a. It is recommended that each of the hospitals, class I and class: II, establish and enforce a policy of keeping indefinite loans to an absolute minimum and possibly discontinuing them alto- gether in favor of extended loans of one month's duration. This would insure that return of a particular book would at least be considered occasionally rather than letting it remain forever on an office shelf. It is recognized that there are certain tools, particularly for phar- macies and laboratories, that must be on hand in the work area at all times. But many of these are also required in the library for con- sultation by medical officers. Therefore, it is recommended that con- sideration be given to the establishment of a separate fund outside the library budget with which to provide separate offices with books that are needed constantly. b. In order to maintain the medical libraries of the Army Medical Service in an efficient working condition, it is recommended that all of them be thoroughly weeded of obsolete end'superseded books. To insure that disposition is not made of any older material that is still valuable, the professional staff of the hospital should participate in this project. They should also be expected to par- ticipate on a continuing basis in the future to maintain a useful collection in the medical library. Not only will the collection it- self be better for such a program, but efficiency 'will be promoted through the elimination of record keeping on deadwood. 2. Journals. a. It is recommended that the minimum number of current journal titles received in the medical library should be not less than 100 in any class II hospital, and not less than 60 in any class I hospital. b. Careful consideration should be given annually to the library's subscription list to make sure that the major needs of the hospital are represented. This is a job for the library committee, but if there is a librarian she should be heard and heeded, for her advice will be valuable in this immediate objective and also in pre- venting the occurrence of gaps in the future files. c. It is recommended that certain policies in relation to the binding and keeping of journals and the extent of the files be established. This should be done by the library committee, again with the advice of the librarian. 60 1) Determine which of the journals received are important enough to be bound aid kept. In the class I hospital the number should be somewhere between ten and twenty, with progression toward the larger number dependent on the presence and extent of specialized treatment responsibilities. No figure can be given for the class II hospital, for the number and variety of interests of the staff, the specialties it represents, and training program, and the availability of literature in other medical libraries should all be taken into account in making this decision. 2) Determine how long the journals that are not included in the binding program will be kept - one or two, but no more than three years. (If they are worth keeping in an unbound state for more than three years, they are worth binding.) 3) Determine goals of completion and of limitation. In the class II hospitals this may mean complete files from volume one for those journals that arc essential to the specialties and research work of the hospital. The number of these should be kept to a minimum. For the remaining basic journals and those essential to the specialties, there should be a goal of ten years and a limi- tation of five years for the remainder. For the libraries of class I hospitals, a limit of five years might be set on all journals that are retained. d. The policies recommended for establishment in 3 above should be reviewed annually in the light of changing goals and mis- sions of the hospital. 3. Indexes and Abstracts. a. All class I and class II hospitals should have the basic indexes mentioned as essential for them in the boc^y of this report. One copy of the Current List should always be available in the medical library. b. In addition to the basic indexes, it is recommended that the class II hospital medical libraries obtain or complete files of abstract journals essential to research programs, and obtain, whenever they exist, such special indexes or abstract journals that pertain to the local fields of specialization. c. The four class II hospitals that do not already re- ceive sections of Excerpta Medica should obtain back files and enter current subscriptions to the sections particularly related to their work. i , U. Book Selection. a. It is recommended that the board for review be recon- stituted in line with the recommendations above on government of the 61 medical library; that it be a library committee with broader powers than simply the selection of books for the library; and that it hold meetings quarterly at an absolute minimum, for the purpose of select- ing books. b. It is recommended that in the class II hospitals where there is a librarian, the committee function in an advisory fashion in the selection of books, with final decision for purchase remaining the responsibility of the librarian. A similar system should be established in the class I hospitals if it is decided to follow the recommendation here of having the hospital commander responsible for the total library program in the hospital. c. The library should establish formally policies that will assist in obtaining wider coverage of the medical field by plac- ing restrictions on the number of copies of any one title to be pur- chased, and to insure that the needs of the medical staff as a whole are met. d. It is recommended that whatever steps are necessary be taken to assure that the lists of books and journals published by the SGO Board for Review of Books and Periodicals reach the persons for whom they are intended; namely, the librarian and the medical library committee. £. Pro curement . a. In the interests of making books and journals avail- able to the professional staff of a hospital with the least delay possible, it is recommended that the purchasing agent include the specification that they be addressed by the shipper to the medical library. b. If the procurement of medical professional books is to remain at the local level, the following recommendations arc made: 1) For the purpose of cconony, service end speed in delivery, either the FSS contract should be used or one similar to it should be entered into by the ASMPA. 2) In the event it is felt that a separate contract is needed by the Armed Services, it is suggested that specialists in the field of procuring medical literature be consulted in awarding the contract. c. If the procurement of medical professional journals is to remain at the local level, it is recommended that all hospitals be instructed to put their entire subscription lists out for competi- tive bid. 62 d. The major recommendation of this Chapter is that the procurement of medical professional books and journals be removed from the local, level and done by a staff of specialists at a central agency. Based on the experience of the Veterans Administration Library Service, where all purchasing of books and journals for the hospitals is done in the Central Office, it is known that better dis- counts can be obtained and that there is supervision of the service of the dealers under central purchasing where there is none under the present arrangements. 6. Disposition of Excess Books. SR UO-hO5-5 should be revised to include the more specific instructions of SGO Code Letter IX-£06. To prevent the wasted effort noted in the above instances, the list sent to the Army Medical Library should be returned to the station in every case, marked in two ways: 1) those books wanted by the Army Medical Library, if any; and 2) those books that are to be disposed of as surplus through salvage. If any remain they may be listed and circulated among other Army hospitals for an indication of their wishes. 63 CHAPTER IV TECHNICAL PROCESSES The words ''technical processes" are used as a heading for this chapter as a sort of shorthand^ for the purposes of this survey these words are taken to mean all the work that is done behind the scenes to organize the collection of a library, provide a key to it so that individual items may be readily found, and integrate newly added books and journals into the total collection. In the terminology of the librarian, the major components of these processes are classifi- cation, cataloging, preparations, and binding. For all practical purposes, the medical libraries of the eleven class I installations visited may be eliminated from this discussion except in the matter of recommendations. It has been pointed out elsewhere that these libraries have not had the benefit of profes- sional library personnel. The work of classifying and cataloging a collection to bring out author, title, and the various subjects of a particular piece of literature requires technical knowledge of processes, and proficiency in them. In the medical library this work demands an even higher level of capability because of the dif- ficult terminology of the subject matter. It is therefore hardly to be expected that enlisted personnel assigned to the library or officers assigned the duty of library officer would possess this knowledge, and the conditions found in the libraries visited bear out this assumption. Generally the arrangement of material on the shelves is by ac- cession number. Obviously, this is no order at all and no aid to locating a particular book. In four of the medical libraries in class I hospitals, an attempt had been made by the library officer to group books and journals on the shelves according to broad sub- jects. This is a very rough attempt at classification, and at one hospital the library officer had gone one step further by consult- ing a copy of the Dewey Decimal Classification in determining the subject groups. The great difficulty of such rough classifying is that the library officer, usually administrative, does not have li- brary or medical qualifications, and in undertaking the knotty prob- lem of deciding the subject relationship of one book to another may place it under a subject where a professional man would never expect to find it. Under the circumstances, the best arrangement for books in these libraries is alphabetically, by author. Then the indivi- dual book can be found without the necessity of reading someone else's mind to decide where it may have been placed, and it is sim- plicity itself to replace properly a book taken from the shelves. This shelving system does not meet the requirements of the new regulation (SR 735-80-1) which says (paragraph 6c) that there shall be shelflist cards showing the class number for books of non-fiction. 64 But until such time as class I hospitals are furnished with personnel capable of classifying their collections, a shelflist by author which follows the arrangement of the books on the shelves must suffice. The catalog of a library is a tool which is designed to give several approaches to an individual book, by author or title, or by the various subjects treated in case the user is looking not for a specific book but for one that will give the needed information with- out regard to a particular author or title. In respect to these approaches to the books in their collections, the medical libraries in class I hospitals are almost entirely remiss. Efforts have been made in some of them to provide complete catalogs to the collections. But it is immediately obvious that these efforts are amateurish and incomplete. The lack of personnel with the technical knowledge and ability has been a handicap. But so has the impermanence of military personnel assigned to library work. In several instances it was observed that good starts toward elementary catalogs had been made, only to be abandoned and all the effort lost when the individual who had the initiative to begin it was moved on elsewhere. Because these collections arc small, ranging from 600 to 2,000 books, with most of those visited concentrated in the range of 1,000 to l,l;00, an elaborate catalog is not needed. Nor should it bs needed in the future, because these libraries ought to be kept as small working collections supplying essentials only. The situation regarding technical processes in the medical library of the class II hospital is considerably different. In the first place, the collections are larger and have more subject variety. In the second, they are used for reference by practicing professional personnel. But they also are used for the additional purposes of professional training and research, and consequently a more refined approach must be made. In the third place, these libraries have personnel who in some cases have training for this technical work and in all cases have some background of experience in it. Further- more, however inadequate in some instances, there is clerical assistance available for labeling the call numbers on books, typing,and filing catalog cards. In regard to the medical libraries in class II hospitals, there are so many variations in the technical processes that it is almost impossible to make any general statements. It may be said, however, that only two of these libraries are neither classified nor cataloged. One of these two is in a hospital that was closed and reopened^ its collection is very small. In this case, and in the case of the other which has been in uninterrupted existence over a long period, the librarian is not trained professionally, nor has either of them had previous experience in other medical libraries. For the second hospital the statement that the collection is not classified should be modified by saying that it does not follow any regular library classification scheme. The books here are grouped into subjects 65 according to a selection of subject headings from the Quarterly- Cumulative Index Lfedicus ♦ Under this system each shelf is labeled with a broad subject; e.g., Medicine. Such a system without an accompanying catalog does not bring out the various subjects that may be included in a single book, and it is inflexible in that it does not provide readily for expansion. Surprisingly, the largest medical library in any of the class II hospitals has not been cataloged, L'ith the hiring of a new librarian, a. professional who had no medical library experience, classification and author and title listing of the books were undertaken and com- pleted. The librarian recognized that an approach by subject is essential for the extensive research and training programs of this .installation, and expressed the intention of beginning this project. Still another of these libraries had not been cataloged up to 19^0. Here again a new librarian considered subject-cataloging of the collection to be the number one job. In this instance the approach was different, in that the librarian checked the collection and ordered catalog cards for 1,^00 titles from the Library of Con- gress. Added entries for titles and subjects were typed in simpli- fied form bjr clerical assistants, but the librarian saved an inesti- mable amount of her time by taking advantage of professional catalog- ing already done by the staff of the Library of Congress. She might have gone one step further and saved a lot of clerical time by order- ing complete sets of the cards instead of single copies. There is a practically even division of the medical libraries in class II hospitals on whether or not to take advantage of the printed catalog cards offered for sale by the Library of Congress. Four of the libraries buy them whenever available; one does not buy the cards but is subscribing to the proof sheets and catalog cards will be typed from this previously-done cataloging; and five of the libraries do not buy any Library of Congress cards. Of the latter five, two of the librarians had suggested to the library committee that it would be worthwhile to buy these cards, but in both instances the committee had not considered their purchase from the book and journal fund to be legitimate, and had refused authorization. Other committees have not taken this view, and two of the hospitals have no difficulties of this sort because the medical and patients' libraiy operations are combined and Library of Congress cards arc ordered for both. Cataloging and classification are time consuming jobs, and when it must be done in its entirety by the librarian require as much as one-third to one-half of her time. This detracts from the time she has available for devotion to services to users of the library. Anything that can be done to increase the amount of time that the medical librarian can spend serving the professional staff is worthwhile. 66 There is great variety in the classification systems in use among the medical libraries of the class II hospitals• Six are in use if the bread subject grouping based on tho QCIM may be counted a system. Three of the hospitals use the Cunningham classification, three the Boston Medical Library system, one the Library of Congress; one proposes to use Dewey and one uses the Army Medical Library Clas- sification. In all but the instance where the Army Medical Library Classification is used, decision on a particular classification scheme was made on the basis of what was considered best at the time of establishment and on the personal preference and knowledge of the librarian. For libraries of tho size found in these class II hospi- tals any one of the systems seems to be adequate. It may seem more logical that Army Medical Service libraries should use the Army Medical Library Classification, but this scheme was developed in its final published form only in 1951* At the one library where it is in use the hospital has been closed and reopened. With books con- ing in bearing the markings of at least three other classification systems, the librarian decided to unify them under this one. She is much pleased with the system ai d feels it meets all the needs of this hospital library. One of the major difficulties of cataloging medical books at the local level is that adequate subject-heading authority lists to assist the librarian have not been developed for the field of medicine. In deciding on subjects to be used, the librarian must use the relative- ly brief sections of more general subject-heading guides or the sub- ject listings issued by the Quarterly Cumulative Index Medicus. The one tool that would give considerable assistance in cataloging medi- cal works, the printed annual Catalog of the Army Medical Library, was found in only one of the hospitals visited. In contrast to local cataloging and classifying in the Army Med- ical Service is the centralized system of the Veterans Administration Library Service, which may be described briefly at this point. In this agency all cataloging, classifying, and duplication of catalog cards, book cards, and book pockets is done in the Central Office in Washington, and no cataloging at all is done by the station librarian The medical libraries of upwards of 125 hospitals are served by this method. Since the Veterans Administration has in its Central Office librarians who are specialists in this work, there is nothing amateur- ish about the finished product and each book is cataloged in con- siderably less time than it would be by a local librarian fitting these tasks in between others. It is also the experience of this agency that while not all the stations buy the same titles, a high proportion' of them are the same. • Cataloging and classification work done in the Central Office is thus done once to answer the needs of many, instead of 125 or more times. Since the work is done at the Central Office from such tools as Library of Congress proof slips and Arny Medical Library catalog cards, the cataloging is done ahead of time, and books on arrival at the station do not have to be held 67 while the librarian gets around to cataloging them* By a combinaticn of specialists and machine methods, the Veterans Administration is able to keep costs at a minimum. Its cost for a set of cards (the cards to be filed in the catalog, book card and book pocket) is fifteen cents, including all costs of cataloging, classifying, and printing. In addition to the cost saving feature, it is important that by having this work done centrally from one-third to one-half more of the librarian's time is made available to the professional staff of the station. Recent figures from the Veterans Administration Library Service give concrete support to the assumption that centralizing technical processes is economical. The figures cover cataloging and classify- ing 206,878 bocks and the production of 1,03k,390 cards for them. The actual cost of the work performed by experts in the Central Of- fice is compared with estimates, derived from experimentation and experience, of what it would take to do the same job at each station: Man Hours Cost Central Office 30,328 $ 59,1611 Local Station - 88,532 2^3,395 These figures reveal two important facts. One is that the ex- pert staff that does this kind of work on a full time basis can pro- duce the same amount of work in less time thaa the local librarian who performs a variety of tasks• The second is that while central man hours are one-third the local, the central cost is one-fourth, a difference that is accounted for by the fact that clerical opera- tions are performed by lower paid clerical workers at the Central Office, whereas much of this work must be done by thp higher paid professional at the local station. RECOMMENDATIONS (Chapter IV) 1. Recommendations on technical processes for the medical libraries of class I hospitals depend on whether or not library per- sonnel is provided .for them. a. If professional library personnel is provided, the first steps should be organization of the collections in these hos- pitals along libraiy lines. Since these collections are largely unclassified, it is further recommended that the Army Medical Library Classification be the system used to organize them. b. If professional library personnel cannot be provided, then the advice and assistance of the post librarian should be sought. Depending on the amount of time she or one of her staff can offer gratuitiously, the medical library should be organized either along regular library lines or as proposed in the pamphlet on this subject published by the Army Medical Library. c. In either case a considerable amount of work can be saved if the collections are first carefully weeded of material no longer needed. 2. To keep these libraries, both class I and class II, in a well organized condition in the future, and to eliminate duplication and poor quality of work at the station level, it is suggested that a central office similar to that of the Veterans Administration be organized to perform this work for Army Medical Service libraries. 69 CHAPTER V SERVICES AI'© USE The services offered by a library Qf any type and the amount of use made of them serve to measure the adequacy of the library. Unfor- tunately, little can be said in this respect about libraries of the Arny Medical Service, because they either do not keep statistical records of use at all or else these records are very incomplete. Six of the class II hospital medical libraries were able to report the number of loans made; one of these could also supply the number of reference and research questions the librarian had worked on. But only one could give a complete statistical summary of the work of the medical library, and this record had only been started at the beginning of the year. Because the statistics arc differently kept in those hospitals that have them, there is no basis for comparison and no point to reproducing them here. Being without librarians and usually also without attendant, it was not expected that much in the way of statistics on use could be obtained from the medical libraries of the class I hospitals visited. Qnljr a record of loans might be present in any event for nothing else in the way of services is offered in these libraries. Even these statistics were not to be had. All of the libraries offer books and journals for use outside the library, with varying restrictions. As a general rule, material may be borrowed from the medical library only by commissioned pro- fessional personnel. Enlisted technicians who arc required to do reading in connection with courses or their work are given access to use of medical library materials within the library only after pres- entation of a note from the officer for whom they work. Loans to technicians are made only through officers. At three of the hospi- tals where there are no other medical libraries in the vicinity, the hospital's medical library is open to the use of civilian doctors. Because they must have information readily available for clear- ance of personnel when they leave the post, the medical libraries of Army Medical Service hospitals must keep a dual charging record. One record is the book card which serves to locate the particular book and the other is a record by name of the individual, showing 'what he has borrowed and returned. For this record the accession number, which has been discontinued by the new regulations on ac- countability, was a convenient shorthand. The recording of the accession number on the individual's record was much quicker and easier than is the writing of author, title, and copy number that is now necessary. For this reason two of the larger hospitals are continuing their accession record and numbers as well as assigning copy numbers. 70 In .addition to the loan of books there are certain other serv- ices that may be expected in a good medical library. These services and the extent to which they are performed in class II hospitals will be discussed below. 1. Information, reference end research. All of the medical libraries offer this service in varying degrees. One of the largest libraries, in a hospital that has an extensive research and training program, offers the least because it has no trained medical librarian. In the interest of saving the time of the professional man, reference service is one of the most essential services of the medical library. It should be freely offered and it should be of the best quality. 2. Compilation of bibliographies by the librarian also saves the time of the professional man. Not only this, but the trained medical librarian can do a more thorough and quicker job of searching the literature on a particular subject, because of her familiarity with medical publications. This service is offered, again with vari- ations in quality and extensiveness, by eight of the medical libra- ries . Several of the librarians reported that they would like to offer more bibliographic work and that there is demand for it, but the librarian does not have the time. 3. Checking the references listed in proposed publications of the professional staff is another accepted medical library service. It is offered in only four of the libraries in class II hospitals of the Army Medical Service. This service is lacking in two of the larger hospitals in which considerable research is conducted. One of them does not have a trained medical librarian and in the other no particular librarian is responsible for service in the medical library. A. In five of the libraries the librarian undertakes to obtain photostats and microfilms of articles, etc., for professional staff members. Of the three libraries that do not offer this service, one of the librarians was not even aware of the fact that photoduplica- tions could be obtained without charge from the Army Medical Library. From the point of view of the Army Medical Library it is essential that this service be offered by the local medical library. .Receipt of those requests from the medical librarian insures that the resources of the station library and of any other medical libraries in the area have been checked before a call is made on the already heavily engaged facilities of the Army Medical Library. Also by channeling all such requests through the hospital medical library the attention of professional staff members is called to their own library, in case they arc not already aware of what its collection and services are. 5. All ten of the libraries in class II hospitals borrow material on interlibrary loan from other libraries. The amount of borrowing varies, of course, according to the collection on hand in 71 the hospital and the derands of the professional staff. It also varies with the interest of the librarian in securing what is needed and her knowledge of sources outside the hospital. At two of the larger hospitals, heavy borrowing from other libraries in the vicin- ity is simply an indication of the weakness of their own journal files. In another where almost 700 items were borrowed, heavy interlibrary loan reflects the research activities of the professional staff, the interest of the librarian in supplying service, and the excellence of the collections in other nearby medical libraries. 6. Orientation of the professional staff to the medical library is an essential service, but may be found in only three of the hospi- tals . And in only one of these three are all new staff members given an introduction to the medical library by the library staff. In the other two, orientation is restricted to summer ROTO students. A small investment of time by the medical librarian and new staff members for this service would result in much better knowledge of library facili- ties and better use of the collection. 7. One of the libraries offered one other service because of the unusual, qualifications of the librarian. She is able to do trans- lations of articles in several languages for the professional staff. Formerly the translations were written, but because of the press of other work she has recently had to make them orally. In the above discussion of services offered by the medical library it has been mentioned briefly in some places and intimated in others that the facilities and services of the hospital medical library should be made known to the professional staff of the hospi- tal. This public relations aspect of medical library service is completely lacking in the radical libraries of class I hospitals where there are no trained personnel to offer services. And in the class II hospitals advertising of the collection and services has been neglected so much as to be almost non-existent. Since the pres- ence of a good medical library is requisite to the operation of a hospital, it is up to the librarian to encourage use of the collec- tion and services by whatever devices she can discover. One of these devices is to furnish each professional staff mem- ber with lists of new books received and with lists of journals to which the library subscribes. This is done in only two of the class II hospitals. None of the librarians in class II hospitals post information about the radical library on bulletin boards scattered throughout the hospital. It is noteworthy that the Library Service of the Veterans Administration has recently distributed and has posted in conspicuous places in its hospitals attractice small posters calling the attention of the professional staff to the services of their medical library. Similar posters would not be amiss in Army Medical Service hospitals of both classes. 72 Once the medical officer is aware of the collection and the services offered by his medical library3 true public relations begin in the library itself. Poor public relations result from permanent arrangement of the library as a conference room or from its being closed frequently to library use for this purpose. Within the library the qualifications and service attitude of the librarian and her assistants have much to do with good public relations. Possessing the qualifications required to perform the services listed above is the first essential, but this alone is not enough. At two of the class II hospitals where the qualifications of the librarians were better than average, poor service attitudes on their part did much to discourage use of the medical library. In both instances the librarians were unpleasant, were either unwill- ing to perform services for the professional staff or performed them ungraciously, and one had more of a watchdog attitude toward the books under her control than oven the regulations on accountability for books require. Needless to say, maximum use of either of these libraries is not attained. Two other libraries offer sharp contrast to this picture. In the most heavily used of the medical libraries in the class II hos- pitals, the service attitude of the librarian and her assistant is remarkable. The staff goes to almost any lengths to find the answers to reference questions and, on their own initiative, suggest other libraries as sources for material not included in the collection. Active participation of the library in the training program is re- flected in its heavy use by trainees. Services of this librarian were so much in demand that the surveyor had difficulty in inter- viewing her. Conditions at the other hospital where a good service attitude in the library staff was found were not quite so ideal as in this instance, but still superior. Willingness as well as ability of the staff to perform services is essential. In both the class I and class II hospitals an effort was made by the surveyor to obtain from members of the professional medical staff a critical appraisal of their medical library's collection and services, when offered. Generally it may be said that this effort met with failure, either because the individuals questioned had not made much use of the library, or because they would not be honestly critical to an outsider. Exceptions to this generality were found in the cases noted in the preceding two paragraphs, for what is recorded here is a combination of opinions of local personnel and observations of the surveyor. At one of the larger hospitals a true critical appraisal of the medical library was obtained from a pro- fessional man who has wide experience in the use of medical litera- ture. Because his assessment may be applied to more than this par- ticular hospital, his remarks are quoted (not verbatim) here; ''The library staff is willing and anxious to do as much as it can to assist the professional hospital staff. However, it is limited in 73 this effort by 1) lack of a librarian trained and experienced in medical library work; 2) incompleteness of the journal files and the fact that those on hand go back for only three to five years; and.3) a need for more medical reference books." RECOiWNDATIONS (Chapter V) 1. In order to provide a basis for comparison, a standard statistical report, compiled monthly and cumulated annually, should be adopted for libraries of the Army Medical Service. Figures in- cluded in the report should cover loans (books and journals), attend- ance in the library, materials used in the library, reference ques- tions, interlibrary loans, loans to other libraries, and photodupli- cations obtained. 2. The services offered by the medical libraries, their quality, and their use by the professional staff are dependent on the provision of qualified and trained library personnel, on which subject recommendations have been ma.de elsewhere in this report. 74 SECTION VI RELATIONS WITH OTHER LIBRARIES This subject has been touched upon briefly in other sections of this report, but with Army Medical Service libraries relying so heav- ily on civilian libraries and on the Arny Medical Library, a fuller discussion is indicated. Then, too, there has been no consideration of the services the larger libraries in class II hospitals might offer to nearby class I hospitals. In the interests of obtaining needed medical literature with the least practicable delay, it is elementary to try to obtain it from a nearby source rather than from one at some distance away. Because of the inadequacies of their collections in some in- stances, and the determination to maintain only a working collection in others, libraries of the Arny Medical Service are heavy users of the resources of other medical libraries. This is especially true of the class II hospitals where the medical literature needs cover a wide range. It is, of course, to be expected that some of the medical libraries are more fortunate in outside local medical library resources than others. Probably the most fortunate of all is Walter Reed ^rmy Hospital because immediately adjacent to it are the considerable resources of the Army Medical Service Graduate School. It is still more fortunate in being able to call for reference service on the Army Medical Library by telephone, and to use a messenger service borrowing from this library, the Library of Congress, the Library of the Department of Agriculture, the Library of the National Institutes of Health, and other specialized libraries in Washington. , For purposes of service and materials the medical library at Letterman Army Hospital is practically a branch of the Lane Medical Library of Stanford University. Lane is only ten minutes away from the hospital and messenger service twice daily makes the resources of that library, which claims to be the largest west of Chicago, practically a service unit of the hospital. For work requiring use of a large number of items the medical officer from Letterman may use the roading room at Lane and do his work there. As a general rule civilian libraries agree only to lend materials to Army libraries, because they do not have sufficient staff to give reference or other services.'* Such is not the case here, for the librarian at Letterman may call on the Lane staff for help with reference questions. The same is true at Fitzsimons, where the librarian may call on the librarians of the Veterans Administration Hospital and of the Library of the Medical Society of Denver City and County for assist- ance with reference questions. These three librarians are keeping a 75 joint filo of reference questions and the sources from which they were answered. Again, there is much borrowing from these two local libraries and also from the medical library of the University of Colorado, which is located in Denver. Borrowing from this library, which has extensive journal files, has been so heavy that the libra- rian has felt her staff is overburdened and has suggested that even- tually a charge may have to be ma.de for this service. The librarian at Fitzsimons is also fortunate in having in Denver a Bibliographic Center which records the holdings of all libraries in the Rocky Mountain region. Through it any item in the area may be located, but since the medical library is not a member the librarian must use post librarian's membership to request what is wanted. Although Valley Forge is thirty miles from other civilian medical libraries which are located in Philadelphia, it is close enough for messenger services and is almost as fortunate as those mentioned above in availability of medical library resources. It borrows pri- marily from the medical school of the University of Pennsylvania, and from Temple University. Its search for items needed is simplified by the presence of the Union Catalog in Philadelphia, which covers the collections of some 200 libraries in the eastern part of the United States. Murphy Army Hospital has the smallest collection of any of the Class II hospitals. But it is located close to cne of the country*s heaviest concentrations of medical libraries, the Boston area. Hero for the first and only time was it found that any charge is made to Army libraries for loans from a civilian library. This, however, is not discrimination, for the Boston Medical Library requires any other libraries that wish to make use of its extensive resources to buy a membership. For a charge of per year the Murphy library may have twenty items out on loan at any one time. Because of staff shortage and financial difficulties of its own, the.Boston Medical Library is not able to offer reference and research assistance except on a fee basis. Murphy also has available to it the resources of the Harvard University Medical'School Library and the medical library of Tufts College, in addition to many specialized and hospital libraries. Good relations are maintained between the library of Brooke Army Hospital and other libraries in its vicinity, but unfortunately those are not able to supply too many of its needs. Inter-service library assistance was found hero, in that the hospital borrows from tho good research collection of the library of the Air Force's School of Avia- tion Medicine. Otherwise Brooke Army Hospital must call on university- medical libraries in Toxas some hundreds of miles away, or on the Army Medical Library. The most isolated class II hospital in respect to the resources of other medical libraries is Beaumont. This hospital is a good seven to eight hundred miles from cither Houston, Texas, or Denver, Colorado, the nearest cities with medical schools and libraries. 76 Among tho class I hospitals, isolation from other medical library facilities is the rule rather than the exception; so little can be said about their relation with medical libraries. Two are located in cities that have medical libraries in universities, and one is located in the same city, or rather on the outskirts of the same city that has a class II hospital with a medical library. One of the questions to be answered by this survey was the extent to which the medical libraries of the class II hospitals might serve as regional libraries for class I hospitals in their vicinities. In some instances they might do a creditable job in this field; in others where the collections and library personnel arc not too good, the class I hospital might as well contact a good civilian medical library in the area or the Army Medical Library. It was found that some of the class II libraries do lend materials to class I hospitals that are nearby. One of them even lends books on an indefinite loan basis to small but separate medical organizations in its vicinity. At another, loans and reference service are offered to the personnel of a nearby Air Force hospital. At one of the class II hospitals the librarian had received a goodly number of requests from medical officers in other installations, but because of lack of clearance control over them was reluctant to make loans. Instead she had re- ferred such requests to a civilian medical library and expected that institution to make loans she would not herself make. The inter- ference of accountability regulations in this instance with freedom in circulating printed medical information to Army personnel is regrettable. It can be circumvented by following the usual library policy outside the Army of making loans only to the library and not to individuals. Such items may in turn be lent to the individuals requesting them, but the local library assumes responsibility for their safekeeping and return. All the medical libraries of the Army Medical Service are open for use of materials within the library by any medical personnel of the Armed Services, and to civilians in those instances 'where there are no other medical library facilities in the vicinity. All of the Army Medical Service hospitals have availed themselves of the services of the Army Medical Library in greater or lessor de- grees. Those class II hospital libraries that call on this organiza- tion the most are the ones with the most active training programs and also the ones with librarians,most interested in fulfilling the literature needs of the professional staff. This statement must bo qualified by noting that tho excellence of other local resources have tho effect of reducing the' demands made on the Army Medical Library for service. Especially heavily used is the photcduplication service supply- ing photostats and microfilm, and following this in tho amourt of use is the borrowing of the bocks and journals themselves on intorlibrary 77 loan. Requests for bibliographies.or exhaustive surveys of the literature on a particular subject come less frequently and, more usually than not, directly from the professional man rather than through the medical library. Most of the librarians were not aware that they could call on the Army Medical Library for assistance in the answering of reference and information questions. It has been mentioned previously that photoduplication orders addressed to the Arny Medical Library should be routed through the local medical library. This applies equally to other types of re- quests, to insure that local resources have been checked first, and also to make certain that the staff of the Army Medical Library will not go over the same ground that has already been covered. Thore is no question of the willingness of the Arny Medical Library to undertake special work for medical personnel of the Army or any of the Armed Services. However, to keep the time of the Army Medical Library's staff free for such special projects, the more elementary medical library work should bo performed at the local level. Tn order to accomplish this the recommendations previously made for the improvement of collections and personnel should bo heeded. RECOMMENDATIONS (Chapter VI) 1. Relations of libraries of the Army Medical Service with civilian libraries is a one-way street insofar as the inter-loan of medical literature is concerned. It is recommended that the privi- lege of borrowing from civilian libraries not be abused; and to achieve this it is reiterated here that qualified personnel are needed in Arny libraries} as well as requisite funds to construct collections to cover the daily needs of professional staff members. 2. It is recommended that freedom of inter-loan of materials and the performance of services where possible by the libraries and librarians of class II hospitals in respect to class I hospitals in their areas be offered without question. 78 CONCLUSIONS In the preceding pages of this report it has been developed in no uncertain terms that the collections and services of the iinny Medical Service libraries in fixed hospitals in the United States are not up to standard. One or two exceptions to this statement may- be found in certain class II hospitals, b.ut even in those one or more aspects of first class medical library service, adapted to the needs of the professional staff and to the research and training programs, are missing. Failure of the medical libraries to measure up to what may bo expected of good libraries may be attributed to several causes: 1. Professional medical personnel of the urny Medical Service do not question the desirability of having medical books and journals in each hospital, but little attention has been paid to developing adequate collections or providing qualified library personnel, 2. Failure to recognize that the medical librarian should bo fully qualified in her professional field has resulted in poorly organized collections and library staffs that are unable to perform properly the services expected of a medical librarian. It has also resulted in a lack of confidence in the librarians ' ability to give direction to the program. Professional men, who arc prone to empha- size their own specialties to the neglect of literature of more general application, are being directly involved in this work in- stead of acting merely as advisors to a professional librarian. In the class I hospitals the question of a library staff has been com- pletely ignored. Corollary to this is the failure to recognize the value of the professional librarian's time, as indicated by the lack of provision of sub-professional and clerical assistance. 3. Since the start of the present monetary allotment system for local purchase of books and journals, collections in the medical libraries have shown improvement. There is no doubt but that many of them are still suffering from the effects of the former automatic distribution system, particularly demonstrated by incomplete files of journals. U. Lack of policies, or failure to enforce them where they exist, on indefinite loans, has had the effect of decentralizing the collections and removing the most recent and useful literature from the library where it would be available to the entire professional staff. £. In some of the hospitals development of the medical library along accepted lines has been hindered by the misconception that the library quarters should also serve for meetings and conferences* 79 6. Failure to provide funds for items of supply and equipment peculiar to library operations is handicapping both the librarian and the library user. The above are the immediate, and mainly local, reasons for the poor collections, facilities, and services found in Army Medical Service libraries in field installations. But the more far-reaching conclusion is that these conditions have developed for lack of a central agency to give general direction to the Army's medical library service. Therefore, it is the major recommendation of this report that a central agency to give technical supervision to medical library serv- ice within the Array, and perhaps eventually also in the Navy and Air Force, be established. The large objective of such a central office should be services to the local libraries rather than control, with final responsibility for the library service of a hospital in the hands of the hospital commander. In line with the recommendations in Chapters I and II of this report, to the effect that library service within a hospital should be unified, the central agency should be concerned with general as well as medical library service. The functions listed below for the central office deal only with the medical library because this is the field of greatest need. It is assumed that it will have parallel functions for general library service of hospitals. Central Library Office Functions 1. Fers onnel. a. Determination of qualifications to be required of medical librarians, development of standards of performance, and determination of the Civil Service grades for professional library jobs of varying difficulty. b.' Determining and obtaining authorizations for qualified library personnel for hospitals of various types. c. Training and developing the abilities of library per- sonnel presently to be found in the medical libraries through insti- tutes, regional conferences, visits to the ^rny Medical Library, and courses in medical librarianship at civilian universities. d. Recruiting qualified personnel for libraries of the Array Medical Service. e. Advising and assisting hospital commanders in employ- ing professional library personnel. 80 2. Collections. a. Compiling and publishing standard lists of medical works, with indications of basic requirements for medical libraries in hospitals of any type and size. b. Producing periodically and regularly lists of new publications, with evaluative annotations. c. Advising on selection of medical literature to provide information and research materials in fields of specialization. d. Consulting and advising on binding and retention policies for journals. e. Advising on excess and out of scope books- and methods for disposing of them. 3. Budgeting. a. Application for test purposes and further development of the formulae proposed above to achieve equitable allotment of funds. b. Making recommendations on the adequacy of funds in relation to the missions of the individual hospitals. U. Procurement of books and journals. a. Establishing and operating a central procurement agency for books and journals in medical and allied subject fields. b. Preparing bid lists and selecting contractors to supply medical books and journals to the libraries. c. Evaluating the services of the contractors selected. d. Developing a fast and efficient order routing., begin- ning with selection at the station, ordering by the central office from contractors, and ending with delivery by the supplier direct to the local library. o. Reserving a portion of the funds of each hospital to purchase, without orders from the hospitals, such items as will be needed by all, regardless of size and mission - in other words the standard works and basic indexes. £. Cataloging, classification, and preparations. a. Centralizing performance by specialists of the tech- nical work of cataloging and classifying medical literature bought for the hospitals. 81 b. Producing catalog cards, book cards, and pockets for each publication bought, these items to be mailed to the station so as to arrive before or by the time of receipt of the book. 6. Supplies and equipment. a. Determining the supply and equipment needs of medical libraries. b. Taking necessary action to obtain standardization and placement on tables of allowa.nccs of such library items as are sus- ceptible to this procedure. c. Obtaining authorizations and funds for local purchase of such items as cannot be standardized. 7. General supervision of medical libraries in field instal- lations of the Army Medical Service. a. Conducting field inspections of medical libraries to chock and advise on the development of collections, services, and personnel. - " b. Advising on general policies and rules in connection with operation of medical libraries. c. Advising on location of the medical library and space requirements for it. d. Preparing a field manual for operations similar to that published by the Veterans Administration Library Service. c. Performing a three-way liaison between the central field office, the local librarian, and the hospital commander. There remains the problem of assigning responsibility for per- formance of the recommended central office functions. This calls for a staff decision that is beyond the scope of this report. However, one or two suggestions may be made. One possibility is to incorporate the central agency as another division within the structure of the ^rmy Medical Library, the major activity in the field of medical librarianship within the Department of Defense. In favr of this is the fact that this installation already has a body of experts in all phases of medical library work. Additional personnel would be required for an office of field serv- ices, but a great deal of the work could be accomplished by the existing divisions with only minor additions in personnel. The possibility of a contractual arrangement, or qven a simple cooperative agreement, with the Veterans Administration for perform- ance of some of the central agency functions is attractive. This 82 organization is already supervising tho provision of both medical and general library service in 170 hospitals of various sizes. The Vet- erans Administration Library Service has developed a great body of experience in methods over a period of several years. Its organiza- tion., methods, and equipment for ordering, cataloging, classifying, and reproducing cards arc impressive. And those operations are per- formed at a very low cost. It makes good sense, from tho point of view of economy, to take advantage of a ready-made organization of this sort rather than to duplicate it. The central agency functions listed above are essential if the medical library service of tho Army is to support professional activ- ities. There is the possibility of splitting responsibility for tho functions between a central office and the local stations. Such a division would work to reduce the size of the operation at the central office and might bo workable. But this measure is mentioned only as a substitute for tho better results that would be obtained through central office operation, as recommended. In the event this alter- native is found attractive, it will be necessary to request partici- pation of the Army Library Service to fulfill the primary need of medical libraries for professional library personnel to organize and service tho collections of class I hospitals. 83