VA health care: Office of the Medical Inspector should strengthen oversight of recommendations and assess performance : report to congressional requesters

VA health care: Office of the Medical Inspector should strengthen oversight of recommendations and assess performance : report to congressional requesters

Collection:
Health Policy and Services Research
Alternate Title(s):
Office of the Medical Inspector should strengthen oversight of recommendations and assess performance: report to congressional requesters
Contributor(s):
United States. Government Accountability Office, issuing body.
Publication:
Washington, DC : United States Government Accountability Office, July 2023
Language(s):
English
Format:
Text
Subject(s):
Government Regulation
Legislation, Medical
Outcome and Process Assessment, Health Care -- legislation & jurisprudence
United States
United States. Veterans Health Administration. Office of the Medical Inspector
Genre(s):
Technical Report
Abstract:
Why GAO did this study. VHA operates one of the largest health care systems in the nation, serving about 9 million veterans annually. The Office of the Medical Inspector is one of several oversight offices within VHA and is responsible for investigating quality-of-care concerns at VHA health care facilities. GAO was asked to review the Office of the Medical Inspector. Among other objectives, this report examines the office’s (1) caseload and staffing levels, (2) process for determining whether recommendations have been implemented, and (3) efforts to assess its performance. GAO examined the Office of the Medical Inspector’s documentation, such as policies, and information about its cases, staffing levels, and recommendations from fiscal years 2017 through 2022 (the most recent information available at the time). GAO also interviewed officials from the Office of the Medical Inspector and other relevant VA offices. What GAO recommends. GAO is recommending that the Office of the Medical Inspector (1) establish supervisory review for assessing recommendation implementation, (2) establish strategic goals and related performance goals, (3) establish performance measures and collect relevant information to measure progress toward goals, and (4) regularly use such information to assess progress toward goals and inform management decisions. VA concurred with the recommendations and identified steps to implement them.
Copyright:
The National Library of Medicine believes this item to be in the public domain. (More information)
Extent:
1 online resource (1 PDF file (ii, 36 pages))
Illustrations:
Illustrations
NLM Unique ID:
9918681587606676 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/9918681587606676