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VA health care: Improved data, planning, and communication needed for infrastructure modernization and realignment : report to congressional requesters
VA health care: Improved data, planning, and communication needed for infrastructure modernization and realignment : report to congressional requesters
Why GAO did this study. VA administers one of the largest health care systems in the nation. The system, which includes 172 medical centers and more than 1,100 outpatient clinics, serves more than 9.5 million enrolled veterans and eligible family members. Upgrading VA’s aging facilities is a massive endeavor. VA estimates that addressing its health care system infrastructure needs could cost up to $76 billion, as of fiscal year 2021. GAO was asked to review VA’s plans and recommendations to address its infrastructure needs. This report (1) describes the Asset and Infrastructure Review Commission and VA’s recommendations, (2) examines the data VA used to inform its recommendations and plans VA has to improve such data, and (3) examines the extent of VA’s planning for modernizing and realigning its infrastructure and communicating with stakeholders. GAO analyzed VA’s recommendations for modernizing and realigning its infrastructure, and reviewed supporting data and documentation. These data included actual and projected data on demographics and demand for health care. GAO also reviewed documentation describing VA’s process to assess its capacity in 96 designated geographic areas, or markets, to provide quality, accessible, and timely health care.
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