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Public satisfaction with the NHS and social care in 2021: results from the British Social Attitudes survey
Public satisfaction with the NHS and social care in 2021: results from the British Social Attitudes survey
- Collection:
- Health Policy and Services Research
- Author(s):
- Wellings, Dan, author
Jefferies, Danielle, author
Maguire, David, author
Appleby, John, author
Hemmings, Nina, author
Morris, Jessica, author
Schlepper, Laura, author - Contributor(s):
- King's Fund (London, England), issuing body.
Nuffield Trust for Research and Policy Studies in Health Services, issuing body. - Publication:
- [London, England] : The King's Fund, March 2022
- Language(s):
- English
- Format:
- Text
- Subject(s):
- Attitude to Health
Patient Satisfaction
Social Welfare
State Medicine
Health Care Surveys
United Kingdom - Genre(s):
- Technical Report
- Abstract:
- Since 1983, NatCen Social Research’s (NatCen’s) British Social Attitudes (BSA) survey has asked members of the public about their views on health and care services. NatCen carried out the most recent survey between 16 September and 31 October 2021 and asked a nationally representative sample (across England, Scotland and Wales) of 3,112 people about their satisfaction with the National Health Service (NHS) overall, and 1,039 people about their satisfaction with specific NHS and social care services, as well as their views on NHS funding. The King’s Fund and Nuffield Trust jointly sponsored the 2021 BSA survey questions reported here. We added new questions in 2021 asking people about their views on what the priorities for the NHS should be and the extent to which they think the founding principles of the NHS should still apply. The BSA is a ‘gold standard’ nationally representative survey that uses a robust methodology to explore public views on a wide range of issues. The methodology uses random probability sampling to select British households to take part. From 1983 until 2019 the survey was conducted through face-to-face interviews. This method was not possible in 2020 due to social distancing rules in place for Covid-19 and that year the BSA survey interviews were conducted primarily online with a telephone option also available. This new method continued in 2021, with households receiving a letter inviting up to two adults to take part online or over the phone if they preferred. In 2020 the only question relating to the NHS that was asked was how satisfied or dissatisfied people are ‘with the way in which the NHS runs nowadays’. In 2021 the full range of NHS and social care questions was asked. The change in method brings a risk that differences in attitudes between the BSA in 2020 and 2021 and earlier years may be a consequence of the change of methodology. However, the 2021 data has been carefully weighted to ensure this risk has been minimised. The methodology section explains further reasons to be confident in making comparisons between years.
- Copyright:
- Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
- Extent:
- 1 online resource (1 PDF file (42 pages))
- NLM Unique ID:
- 9918471185706676 (See catalog record)
- Permanent Link:
- http://resource.nlm.nih.gov/9918471185706676