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Veterans Community Care Program: VA should strengthen its ability to identify ineligible health care providers : report to congressional requesters
Veterans Community Care Program: VA should strengthen its ability to identify ineligible health care providers : report to congressional requesters
Why GAO did this study. The VHA allows eligible veterans to receive care from community providers through VA’s VCCP when veterans face challenges accessing care at VA medical facilities. VHA is responsible for ensuring VCCP providers are qualified and competent to provide safe care to veterans based on the eligibility requirements and restrictions. GAO was asked to examine the extent to which vulnerabilities in VCCP provider eligibility controls contributed to potentially ineligible providers participating in the program. GAO reviewed VHA and contractor standard operating procedures, policies, and guidance. GAO also interviewed knowledgeable officials. To identify potentially ineligible providers, GAO compared data from VHA’s Office of Community Care to data sources related to actions that may exclude providers from participating in the VCCP. What GAO Recommends. GAO is making ten recommendations to VA, including that VA enhance existing controls, consistently implement controls as described in standard operating procedures, and assess the fraud risk of invalid provider address data. VA generally agreed with GAO’s ten recommendations.
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