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VA health care: Incomplete information hinders usefulness of market assessments for VA facility realignment : report to congressional requesters
VA health care: Incomplete information hinders usefulness of market assessments for VA facility realignment : report to congressional requesters
Why GAO did this study. The VA MISSION Act of 2018 required VA to assess its capacity to deliver health care to veterans. This was done in response to challenges facing the department such as an aging veteran population, antiquated health care infrastructure, and limitations with VA’s capital planning processes. VA officials said these market assessments— conducted at the VA health care market level—will inform the Secretary’s planned recommendations on modernizing and realigning VA health care delivery that the VA MISSION Act requires VA to issue by January 31, 2022. GAO was asked to review VA’s market assessment methodology. This report (1) describes VA’s approach to its market assessments; and (2) identifies limitations in that approach. GAO reviewed VA documents and data used to inform the market assessments and interviewed VA officials responsible for conducting the market assessments. What GAO Recommends. GAO is making two recommendations for the VA Secretary: (1) to improve the completeness of VA community care data, and (2) to externally communicate to the Asset and Infrastructure Review Commission information about VA data reliability and any limitations of information used in the market assessments. VA concurred with the recommendations, and identified steps it will take to implement them. For example, VA noted that the department will provide the Commission information outlining the completeness and limitations of VA data used in the market assessments.
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