Members in action: improve quality & patient outcomes : Children’s Wisconsin – Milwaukee

Members in action: improve quality & patient outcomes : Children’s Wisconsin – Milwaukee

Collection:
Health Policy and Services Research
Series Title(s):
Members in action (American Hospital Association)
Contributor(s):
American Hospital Association, issuing body.
Publication:
[Washington, D.C.] : American Hospital Association, November 2020
Language(s):
English
Format:
Text
Subject(s):
Communication
Outcome Assessment, Health Care
Quality of Health Care
Treatment Outcome
United States
Wisconsin
Genre(s):
Technical Report
Abstract:
By expanding communication with patients and families throughout the continuum of care, Children’s Wisconsin is engaging caregivers in their children’s health, thereby reducing visits to the emergency department (ED) and decreasing avoidable readmissions. Previously, the medical center communicated with families during and immediately following their child’s surgery. This approach resulted in frequent follow-up questions from caregivers as well as avoidable readmissions. In response, Children’s Wisconsin developed a communication tool – Patient Journey – to proactively address families’ expectations and concerns by providing information before, during and after procedures. Patient Journey pushes out messages to families prior to surgeries, with reminders about pre operative instructions, such as food or drink restrictions, as well as what to expect after the procedures. Families also receive instructional videos and supportive text messages following surgeries about the recovery process, hydration, activity, pain management, follow-up appointments and other information to support healing. During the COVID-19 pandemic, Patient Journey has started sending messages with the hospital’s safety protocols for masking and visitor restrictions, accompanied by videos of how they are ensuring patient safety at the hospital.
Copyright:
Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY-NC-ND license. (More information)
Extent:
1 online resource (1 PDF file (2 pages))
Illustrations:
Illustrations
NLM Unique ID:
9918418287706676 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/9918418287706676