Supporting meaningful engagement through community advisory councils: lessons from the Oregon Health Authority

Supporting meaningful engagement through community advisory councils: lessons from the Oregon Health Authority

Collection:
Health Policy and Services Research
Author(s):
Hodin, Renée Markus, author
Tallant, Madison, author
Contributor(s):
Milbank Memorial Fund, issuing body.
Publication:
New York, NY : Milbank Memorial Fund, August 2020
Language(s):
English
Format:
Text
Subject(s):
Advisory Committees
Consumer Organizations
Patient Participation
Oregon
United States
Genre(s):
Technical Report
Abstract:
There is growing consensus that person-centered, value-driven health care delivery includes consumers as equal partners in all aspects of decision-making about their health care. State agencies and health care systems are increasingly seeing the value in engaging consumers not only in direct patient care, but also to guide organizational decisions about that care to drive progress on improving health outcomes and stabilizing health costs. Oregon has made substantial investments in this type of engagement. About a decade ago, the state embarked on an ambitious transformation initiative that established coordinated care organizations (CCOs), local networks of health care providers that receive a global budget to serve Oregon Health Plan (OHP)/Medicaid enrollees. The legislation that created CCOs also required these networks to create at least one community advisory council (CAC) to integrate community and OHP member voices in their work. Since the law's passage, the Oregon Health Authority (OHA), which oversees OHP, has devoted significant time and resources to these councils. This case study takes a look at what has made CACs, and the resulting consumer engagement, so successful. Key takeaways include: devoting state-level staff and financial resources to the program; creating strong lines of communication between OHA, CCOs, and CACs; and providing opportunities, including in-person events, for councils to learn from one another.
Copyright:
Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
Extent:
1 online resource (1 PDF file (19 pages))
Illustrations:
Illustrations
NLM Unique ID:
9918349988906676 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/9918349988906676