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How patients think about their health care
How patients think about their health care
- Collection:
- Health Policy and Services Research
- Series Title(s):
- Policy brief (Urban Institute. Health Reform Monitoring Survey)
- Author(s):
- Long, Sharon K., author
Bart, Lea, author - Contributor(s):
- Robert Wood Johnson Foundation, issuing body.
Health Policy Center (Urban Institute), issuing body. - Publication:
- [Washington, D.C.] : Urban Institute, Health Policy Center, September 2017
- Language(s):
- English
- Format:
- Text
- Subject(s):
- Attitude to Health
Health Care Surveys
United States - Genre(s):
- Technical Report
- Abstract:
- Reducing costs, improving quality, and increasing value are among the most pressing needs in health care today (Bauchner and Fontanarosa 2016; Obama 2016). Strategies such as value-based insurance design, patient-centered care, and shared decisionmaking seek to reduce costs and improve quality by linking provider payments to quality of care or by giving patients a say in their experience of care (CMS 2015, 2017; Epstein et al. 2010). Despite this emphasis on quality for patients, relatively little is known about how patients themselves assess their health care, or what factors they consider in assessing their care. Current evidence suggests that health care experts and medical professionals often think of health care quality in terms of technical measures, but patients often associate quality with the "soft skills" of their providers (AP-NORC 2014; Lynn, McKethan, and Jha 2015; Quincy 2014, 2016). Consumer surveys, such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS), usually focus on specific aspects of the patient experience in one type of setting or circumstance (e.g., hospital, clinic, Medicare, Medicaid, or commercial health insurance plan) to identify areas for improvement. In this brief, we explore patients' overall assessments of their own health care along different dimensions as well as the factors underlying those assessments.
- Copyright:
- Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY-NC-DC license. (More information)
- Extent:
- 1 online resource (1 PDF file (7 pages))
- Illustrations:
- Illustrations
- NLM Unique ID:
- 101772221 (See catalog record)
- Permanent Link:
- http://resource.nlm.nih.gov/101772221