Bullying in healthcare: a disruptive force linked to compromised patient safety

Bullying in healthcare: a disruptive force linked to compromised patient safety

Collection:
Health Policy and Services Research
Series Title(s):
Pennsylvania patient safety advisory
Author(s):
Wallace, Susan C., author
Gipson, Kelly, author
Contributor(s):
Pennsylvania. Patient Safety Authority, issuing body.
ECRI (Organization), issuing body.
Institute for Safe Medication Practices, issuing body.
Publication:
[Harrisburg, Pa.] : Pennsylvania Patient Safety Authority, June 2017
Language(s):
English
Format:
Text
Subject(s):
Bullying
Health Facilities
Patient Safety
Workplace
Pennsylvania
United States
Genre(s):
Technical Report
Abstract:
Bullying or aggressive behaviors between healthcare providers, such as verbal abuse and intimidation, can be a threat to safe patient care. Bullying behaviors can inhibit teamwork, obstruct communication, and delay implementation of new practices; it can interfere with patient care. This type of behavior may contribute to low worker morale, absenteeism, and high rates of staff turnover. A query of the Pennsylvania Patient Safety Reporting System (PA-PSRS) database revealed 44 events associated with bullying behaviors over a two-year period. Strategies to reduce bullying behaviors include scripting methods to speak up to bullying in an assertive manner, such as D.E.S.C. (i.e., describe, express, suggest, consequences); role playing through simulation to practice confronting a bully; instituting zero tolerance anti-bullying policies with leadership enforcement; and enhancing staff awareness of human resources and management support.
Copyright:
Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY-NC-DC license. (More information)
Extent:
1 online resource (1 PDF file (8 pages))
Illustrations:
Illustrations
NLM Unique ID:
101711384 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/101711384