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Patient flow in the emergency department: phase III--after disposition decision through departure
Patient flow in the emergency department: phase III--after disposition decision through departure
In 2013, Pennsylvania hospitals reported 23,749 events to the Pennsylvania Patient Safety Authority in which the emergency department (ED) was selected as the care area. Of these reports, 540 (2.3%) involved patients undergoing care in the time between disposition decision through departure from the ED (i.e., phase III); reported consequences ranged from no-harm events requiring monitoring to events resulting in harm or even death. Several components of this phase have potential safety hazards. Two hundred and thirty-nine events (44.3% of the 540 ED phase III events) involved monitoring the patient until an inpatient bed was available or until the patient was discharged or transferred, and 199 events (36.9%) were gaps in care unrecognized by ED personnel (i.e., identified by another caregiver or department). This article, the third in a series that addresses patient safety related to ED flow, focuses on strategies to improve processes of care and patient safety during ED phase III.
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