HealthPartners: consumer-focused mission and collaborative approach support ambitious performance improvement agenda

HealthPartners: consumer-focused mission and collaborative approach support ambitious performance improvement agenda

Collection:
Health Policy and Services Research
Series Title(s):
Case study. Organized health care delivery system
Contributor(s):
McCarthy, Douglas
Mueller, Kimberly.
Tillmann, Ingrid.
Commonwealth Fund.
Publication:
[New York, NY] : Commonwealth Fund, [2009]
Language(s):
English
Format:
Text
Subject(s):
Community Participation
Health Maintenance Organizations -- organization & administration
Interinstitutional Relations
Organizational Case Studies
Organizational Innovation
Quality Assurance, Health Care -- organization & administration
United States
Genre(s):
Technical Report
Abstract:
HealthPartners is the nation's largest nonprofit, consumer-governed health care organization, providing health and dental care and coverage to more than 1 million individuals in Minnesota and surrounding states. Key factors driving HealthPartners' performance are a consumer-focused mission; a regional focus, scale, and scope integrating a broad range of services; strategic use of electronic health records to support care redesign; and a culture of continuous improvement. A comprehensive model for improvement includes setting ambitious targets for health system transformation; measuring what is important in order to optimize care; agreeing on best care practices and supporting improvement at the clinic level; aligning incentives with goals; and making results transparent internally and externally. HealthPartners' experience suggests that a nonprofit health plan market oriented to physician group practice--supported by collaborative measurement, improvement, and reporting structures--creates a community environment that helps each participant achieve objectives more effectively.
Copyright:
Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
Illustrations:
Illustrations
NLM Unique ID:
101537919 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/101537919