Hutcheson Medical Center: focusing on personal interactions

Hutcheson Medical Center: focusing on personal interactions

Collection:
Health Policy and Services Research
Series Title(s):
Case study. High-performing health care organization
Contributor(s):
Edwards, Jennifer
Commonwealth Fund.
Publication:
New York, N.Y. : Commonwealth Fund, [2008]
Language(s):
English
Format:
Text
Subject(s):
Benchmarking
Clinical Protocols
Data Collection
Hospitals, Community
Hospitals, Voluntary
Organizational Case Studies
Organizational Innovation
Patient Satisfaction
Professional-Patient Relations
Georgia
United States
Genre(s):
Technical Report
Abstract:
Vital Signs. Location: Fort Oglethorpe, Ga., near Chattanooga Type: Community, nonteaching, nonprofit hospital Beds: 179. Distinction: Hutcheson Medical Center scored among the top five hospitals in the country on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey among hospitals eligible for the analysis. Timeframe: October 2006 to June 2007. Its rank is based on the percent of patients who rated the hospital very high overall and percent of patients who would definitely recommend the hospital to family and friends. See the Appendix for full methodology. This case study describes the strategies and factors that appear to contribute to high patient satisfaction at Hutcheson Medical Center. It is based on information obtained from materials and interviews with key hospital personnel during May 2008.
Copyright:
Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
Illustrations:
Illustrations
NLM Unique ID:
101530747 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/101530747