The New York City Health and Hospitals Corporation: transforming a public safety net delivery system to achieve higher performance

The New York City Health and Hospitals Corporation: transforming a public safety net delivery system to achieve higher performance

Collection:
Health Policy and Services Research
Author(s):
McCarthy, Douglas, author
Mueller, Kimberly, author
Contributor(s):
Commonwealth Fund. Commission on a High Performance Health System.
Commonwealth Fund.
Publication:
[New York, N.Y.] : Commonwealth Fund, October 2008
Language(s):
English
Format:
Text
Subject(s):
Delivery of Health Care -- organization & administration
Efficiency, Organizational
Hospital Information Systems
Quality Assurance, Health Care
New York City
United States
Genre(s):
Technical Report
Abstract:
The New York City Health and Hospitals Corporation (HHC) is a mission-driven, $5.4 billion, public benefit corporation serving 1.3 million New York City residents--the largest municipal hospital and health care system in the United States. In response to external pressures, HHC has undertaken a series of improvement initiatives that appear to be transforming its organizational culture, systems, and care processes. This case study describes how HHC is achieving higher levels of performance through a common clinical information system that promotes information continuity across care settings, care coordination to improve chronic disease management, teamwork and continuous innovation to improve the quality and value of care, and access to appropriate care that is responsive to patients' needs. Factors that the organization's leaders identify as critical to successful change include strategic use of information technology, leadership to promote collaborative learning and staff initiative, spread of best practices, alignment of financial incentives, and transparency of results.
Copyright:
Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
Extent:
1 online resource (1 PDF file (xii, 33 pages))
Illustrations:
Illustrations
NLM Unique ID:
101513232 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/101513232