Patient-centered care: what does it take?

Patient-centered care: what does it take?

Collection:
Health Policy and Services Research
Author(s):
Shaller, Dale, author
Contributor(s):
Commonwealth Fund, issuing body.
Publication:
[New York, N.Y.] : Commonwealth Fund, October 2007
Language(s):
English
Format:
Text
Subject(s):
Organizational Innovation
Patient-Centered Care -- organization & administration
Georgia
Michigan
United States
Genre(s):
Technical Report
Abstract:
Patient-centered care has become a central aim for the nation's health system, yet patient experience surveys indicate that the system is far from achieving it. Based on interviews with leaders of patient-centered organizations and initiatives, this report identifies seven key factors for achieving patient-centered care at the organization level: (1) top leadership engagement, (2) a strategic vision clearly and constantly communicated to every member of the organization, (3) involvement of patients and families at multiple levels, (4) a supportive work environment for all employees, (5) systematic measurement and feedback, (6) the quality of the built environment, and (7) supportive information technology. The report illustrates how these factors can be successfully implemented through case examples of two organizations, MCG Health System in Georgia and Bronson Methodist Hospital in Michigan. The report concludes with a discussion of strategies at the organization and system level that can help leverage widespread implementation of patient-centered care.
Copyright:
Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
Extent:
1 online resource (1 PDF file (vii, 26 pages))
Illustrations:
Illustrations
NLM Unique ID:
101462291 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/101462291