Cultural competency and quality of care: obtaining the patient's perspective

Cultural competency and quality of care: obtaining the patient's perspective

Collection:
Health Policy and Services Research
Contributor(s):
Ngo-Metzger, Quyen.
Telfair, Joseph.
Sorkin, Dara H.
Weidmer, Beverly.
Weech-Maldonado, Robert.
Hurtado Paz y Paz, Margarita.
Hays, Ron D.
Commonwealth Fund.
Publication:
[New York, N.Y.] : Commonwealth Fund, [2006]
Language(s):
English
Format:
Text
Subject(s):
Clinical Competence
Culture
Patient Satisfaction
Quality of Health Care
United States
Genre(s):
Technical Report
Abstract:
Provision of "culturally competent" medical care is one of the strategies advocated for reducing or eliminating racial and ethnic health disparities. This report identifies five domains of culturally competent care that can best be assessed through patients' perspectives: 1) patient--provider communication; 2) respect for patient preferences and shared decision-making; 3) experiences leading to trust or distrust; 4) experiences of discrimination; and 5) linguistic competency. The authors review the literature focusing on these domains, summarize the salient issues and current knowledge, and discuss the policy and research implications. Incorporating patients' perspectives on culturally and linguistically appropriate services into current measures of quality will provide important data and create opportunities for providers and health plans to make improvements.
Copyright:
Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
Illustrations:
Illustrations
NLM Unique ID:
101303496 (See catalog record)
Permanent Link:
http://resource.nlm.nih.gov/101303496