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4. Quarterly update on the Preventing Wrong-Site Surgery Project: digging deeper

nlm:nlmuid-101567376-pdf

5. Better and faster: how safety-net providers are redesigning care

nlm:nlmuid-101567318-pdf

7. Home is where the hearth is: new models for nursing homes

nlm:nlmuid-101590018-pdf

8. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

nlm:nlmuid-101530749-pdf

9. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

nlm:nlmuid-101530750-pdf

10. Enhancing the capacity of community health centers to achieve high performance: findings from the 2009 Commonwealth Fund national survey of Federally Qualified Health Centers

nlm:nlmuid-101549531-pdf