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3. Mayo Clinic: multidisciplinary teamwork, physician-led governance, and patient-centered culture drive world-class health care

nlm:nlmuid-101537958-pdf

4. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

nlm:nlmuid-101530749-pdf

5. Holland Hospital: pneumonia care by hardwiring process enhancements

nlm:nlmuid-101530782-pdf