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1. Touchscreen check-in: kiosks speed hospital registration

3. Workflow redesign: a model for California clinics

5. Using tracking tools to improve patient flow in hospitals

6. SIM "stack" in Minnesota: a case study of Otter Tail County Public Health

7. Section 1115 Medicaid expansion waivers: implementation experiences : findings from structured interviews in Arkansas, Indiana, Iowa, & Michigan : final report

8. Redesigning specialty care in community clinics: a California case study

9. Luther Midelfort Mayo Health System: laying tracks for success

10. Marshfield Clinic: health information technology paves the way for population health management

11. Mayo Clinic: multidisciplinary teamwork, physician-led governance, and patient-centered culture drive world-class health care

12. Marshfield Clinic: demonstrating the potential of accountable care

13. The integration of harm reduction and healthcare: implications and lessons for healthcare reform

14. Making use of all-payer claims databases for health care reform evaluation

18. Increasing access to behavioral health care advances value for patients, providers and communities

19. Behavioral health integration: treating the whole person

21. Reflections on building the advocacy capacity of nonprofit organizations

22. Best practices in specialty provider recruitment and retention: challenges and solutions

24. Assessing and addressing legal barriers to the clinical integration of community health centers and other community providers

25. Addressing patients' social needs: an emerging business case for provider investment

26. Accountable care in the safety net: a case study of the Cambridge Health Alliance

28. Denver Health: a high-performance public health care system

29. Duke University Hospital: organizational and tactical strategies to enhance patient satisfaction

30. Brigham and Women's Hospital: "moving the needle" takes people, processes, and leadership

31. Community Care of North Carolina: building community systems of care through state and local partnerships

32. Dedicated surgical care improvement team guides changes at Reid Hospital and Health Care Services

33. Carolinas Medical Center: demonstrating high quality in the public sector

34. Developing federally qualified health centers into community networks to improve state primary care delivery systems

35. Early adopters of the accountable care model: a field report on improvements in health care delivery

36. Buffalo and Western New York: collaborating to improve health system performance by leveraging social capital

37. Flowers Hospital: nearing perfection on core measures

38. Gaston Memorial Hospital: driving quality improvement with data, guidelines, and real-time feedback

39. Geisinger Health System: achieving the potential of system integration through innovation, leadership, measurement, and incentives

40. Group Health Cooperative: reinventing primary care by connecting patients with a medical home

41. Gundersen Lutheran Health System: performance improvement through partnership

42. Establishing a coalition to pursue accountable care in the safety net: a case study of the FQHC Urban Health Network

43. Grand Rapids and West Central Michigan: pursuing health care value through regional planning, cooperation, and investment

44. HealthPartners: consumer-focused mission and collaborative approach support ambitious performance improvement agenda

45. Henry Ford Health System: a framework for system integration, coordination, collaboration, and innovation

46. Health Share of Oregon: a community-oriented approach to accountable care for Medicaid beneficiaries

47. Hill Physicians Medical Group: a market-driven approach to accountable care for commercially insured patients

48. Intensive outpatient care program: a care model for the medically complex piloted by employers

49. Hutcheson Medical Center: focusing on personal interactions

50. Holland Hospital: pneumonia care by hardwiring process enhancements

51. Kaiser Permanente: bridging the quality divide with integrated practice, group accountability, and health information technology

52. Kettering and Sycamore Medical Centers: committing resources to surgical quality

53. Bringing primary care home: the Medical House Call Program at MedStar Washington Hospital Center

54. Hill Physicians Medical Group: independent physicians working to improve quality and reduce costs

55. Successful reduction of healthcare-associated MRSA infection rates

58. Ensuring health plan mergers benefit the community: California regulators and infrastructure investment programs

59. Pulling together: administrative and budget consolidation of state long-term care services

61. Partnering to succeed: how small health centers can improve care and thrive under value-based payment

63. Strategies in 4 safety-net hospitals to adapt to the ACA

64. The capacity of self-reported health measures to predict high-need Medicaid enrollees

66. Partnering to create transportation options for families of children with special health care needs: San Joaquin County 5Cs

67. A look at rural hospital closures and implications for access to care: three case studies

72. Value-driven health care purchasing: case study of the Massachusetts Group Insurance Commission

73. Value-driven health care purchasing: case study of Minnesota's Smart Buy Alliance

77. Assessing the effectiveness of policies to improve access to primary care for underserved populations: case study analysis : Grant County, New Mexico

78. Memorial Healthcare System: a public system focusing on patient- and family-centered care

79. Munson Medical Center: constant focus on patient satisfaction

80. Oklahoma Heart Hospital: clinician leaders establish culture of quality

81. Organizing for higher performance: case studies of organized delivery systems : series overview, findings, and methods

82. Norman Regional Health System: a city-owned public trust dedicated to improving performance

83. Opportunity for regional improvement: three case studies of local health system performance

84. Providing language services in small health care provider settings: examples from the field : field report

86. Parkwest Medical Center: focusing on patient and staff satisfaction

87. Ridgeview Medical Center: service line structure lays groundwork for surgical care improvement

88. Scott & White Healthcare: opening up and embracing change to improve performance

89. Parkview Medical Center: underscoring the importance of communication on pneumonia care

90. Shared-savings payment arrangements in health care: six case studies

91. The road to accountable care: building systems for population health management

92. St. Mary's Health Center: focus on core measures improves quality

93. St. Charles Hospital: improving surgical care through best-practice literature and order sets

94. St. Luke's Medical Center: bottom-up approach to quality improvement in pneumonia care

95. Healthier Americans for a healthier economy

97. Evaluation of the San Francisco Support at Home program: year 1 report

98. Ready or not?: protecting the public's health from diseases, disasters, and bioterrorism : 2005